Proactive Problem Solver
11 hours ago
Company Overview
TORCH Solutions is a rapidly growing organization that provides innovative solutions to clients across various industries. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
Job Summary
We are seeking a Proactive Problem Solver to join our team and provide technical support to customers via chat. The ideal candidate will possess strong problem-solving skills, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Provide technical support to customers via chat, using strong troubleshooting skills to identify and resolve problems efficiently.
- Maintain a high level of technical knowledge and stay up-to-date with the latest software, hardware, and industry trends.
- Document and escalate complex issues to the appropriate team or department as needed.
Requirements:
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Strong problem-solving and critical-thinking skills, with a solutions-oriented mindset.
- Familiarity with common software applications, hardware, and operating systems.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Proficient in English, both written and verbal.
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