Application Support Specialist
1 day ago
Risewave Consulting Inc. is seeking an experienced Application Support Specialist to join our team.
As a Technical Support Professional, you will be responsible for providing high-quality technical support to our clients, ensuring prompt and efficient resolution of issues.
Key Responsibilities:
- Provide level 1 and level 2 technical support for applications, including troubleshooting and resolving technical issues
- Manage low to medium production support tasks, escalating complex issues to level 3 as necessary
- Maintain up-to-date knowledge of database management systems, multiple operating systems, and programming languages
Requirements:
- Bachelor's degree in Computer Science or related field
- Minimum 2 years of experience in technical support, preferably in application support
- Strong analytical and problem-solving skills
- Able to work effectively in a fast-paced environment with minimal supervision
Benefits:
- Ongoing training and development opportunities
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing company
We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work well under pressure.
Please note that we are only accepting applications from candidates who are eligible to work in the Philippines.
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