Technical Support Specialist

18 hours ago


Iloilo City, Western Visayas, Philippines TORCH Solutions Full time

About TORCH Solutions

We are a dynamic organization seeking a highly skilled Technical Support Specialist to join our team. As the first point of contact for customers, you will provide timely and effective technical support via chat, addressing a wide range of IT-related queries and issues.

Key Responsibilities:

  • Provide technical support to customers via chat, using strong troubleshooting skills to identify and resolve problems efficiently.
  • Maintain a high level of technical knowledge and stay up-to-date with the latest software, hardware, and industry trends.
  • Document and escalate complex issues to the appropriate team or department as needed.
  • Foster a positive and customer-centric experience, ensuring a high level of customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
  • Strong problem-solving and critical-thinking skills, with a solutions-oriented mindset.
  • Familiarity with common software applications, hardware, and operating systems.
  • Ability to work collaboratively in a team environment and adapt to changing priorities.
  • Proficient in English, both written and verbal.

About This Role

This is an excellent opportunity for a proactive problem solver to join our team and make a real impact. If you are passionate about delivering exceptional customer service and have a knack for solving complex IT problems, we want to hear from you



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