Chat Support

2 weeks ago


Iloilo City, Western Visayas, Philippines TORCH Solutions Full time

Are you an IT whizz with a passion for delivering exceptional customer service? We are seeking a proactive and tech-savvy Chat Support (Technical Account) to join their dynamic team in Cebu Central Visayas. In this full-time role, you will be the first point of contact for customers, providing technical support and guidance via chat. If you thrive in a fast-paced environment and enjoy solving complex IT problems, this could be the perfect opportunity for you.What you'll be doingProvide timely and effective technical support to customers via chat, addressing a wide range of IT-related queries and issuesDemonstrate strong troubleshooting skills to identify and resolve problems efficientlyMaintain a high level of technical knowledge and stay up-to-date with the latest software, hardware and industry trendsDocument and escalate complex issues to the appropriate team or department as neededContribute to the continuous improvement of the chat support service by providing feedback and suggestionsFoster a positive and customer-centric experience, ensuring a high level of customer satisfactionWhat we're looking forExcellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise mannerStrong problem-solving and critical-thinking skills, with a solutions-oriented mindsetFamiliarity with common software applications, hardware, and operating systemsAbility to work collaboratively in a team environment and adapt to changing prioritiesProficient in English, both written and verbal Apply now to become our next Chat Support (Technical Account)



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