Senior Client Partnership Specialist

7 days ago

Rizal, Philippines beBeeAccount Full time ₱1,200,000 - ₱2,000,000
Job Overview

As a Technical Account Manager, you will be responsible for the successful integration of our products and supporting clients from small to enterprise level. You will develop strong relationships that lead to retention and growth of the business.

This position requires attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture.

Key Responsibilities
  • Provide strategic and tactical client services to complex and high touch clients
  • Understand customer needs and translate this need into strategic solutions and recommendations
  • Presenting and facilitating large group meetings for clients regarding the TrustArc product suite
  • Provide technical assistance and troubleshooting during implementation and deployment of TrustArc technology products
  • Work with the engineering team to scope, prioritize, and manage customer requests
  • Demonstrated successes in client communication (written and verbal)
  • Strong communication skills for 1:1 interactions as well as large group meetings
  • Point of Contact with clients, serving as the Subject Matter Expert for all Technical TrustArc products
  • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly
  • Manage projects within agreed-upon timelines and monitor client expectations
  • Identify opportunities to help expand customer adoption of TrustArc products
Requirements
  • Bachelor's degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role
  • Strong understanding of technological platforms and web infrastructure
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
  • Understanding of technical documentation including product specs and API integrations
  • Intermediate knowledge in Microsoft Excel
  • Ability to work cross-functionally with Product, Engineering, and Sales

Our ideal candidate possesses excellent analytical and problem-solving skills, with a focus on delivering exceptional results under pressure.

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