Senior Client Experience Specialist

1 week ago

Rizal, Philippines beBeeClientCare Full time ₱45,000 - ₱50,000

As a Senior Client Care Advocate, you will play a crucial role in providing exceptional support to our U.S.-based client in the promotional products industry.

Key Responsibilities:
  • Customer Service Expertise: Deliver outstanding customer service and technical support via chat, email, and phone to ensure unparalleled client satisfaction.
  • Tier 1 Support Specialist: Function as a primary point of contact for client inquiries and serve as a subject matter expert for proprietary software.
  • User Training and Assistance: Train and assist internal users on software applications and troubleshoot system or process issues.
  • Collaborative Teamwork: Collaborate with training teams to develop strategies for reducing support tickets and improving overall efficiency.
Requirements:
  • At least 5+ years of relevant experience in support roles, preferably in a SaaS company.
  • Bachelor's degree in Communications, Marketing, or a related field preferred.
  • Exceptional verbal, written, and English communication skills.
  • Proficient in Microsoft and Google applications.
  • Basic exposure to Adobe Illustrator, Photoshop, and Canva ideal.
What We Offer:
  • A permanent work-from-home setup.
  • Company equipment provided.
  • Internet stipends upon regularization.

By joining our team, you will have the opportunity to grow professionally while working in a dynamic environment that values innovation and excellence. As a valued member of our team, you will receive comprehensive benefits and opportunities for professional development.

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