Client Partnership Manager

7 days ago

Rizal, Philippines beBeeCustomerAccountSpecialist Full time $54,000 - $78,000

This role is focused on fostering long-term partnerships with clients. The ideal candidate will have excellent communication skills, be proactive and able to work independently.

The Customer Account Specialist plays a key part in establishing and maintaining customer relationships. This involves working closely with various departments within the organization to ensure seamless service delivery.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with customers to drive business growth and retention. Ensure timely and effective issue resolution.
  • Account Monitoring & Maintenance: Regularly review and update customer information to ensure accurate records. Collaborate with internal teams to address any queries or concerns.
  • Proactive Communication: Provide regular updates to customers on the status of their requests. Ensure all interactions are clear, professional and empathetic.
  • Report Delivery & SLA Compliance: Ensure that reports and information requests are delivered on time, meeting established service level agreements (SLAs). Maintain accurate records for future reference.
  • Sales Collaboration: Identify opportunities to contribute to revenue generation and growth by collaborating with the sales team. Foster strong relationships to enhance sales prospects.
  • Relationship Development: Develop multi-level relationships with key decision-makers to ensure retention and relationship stability. Leverage these relationships to support business objectives.
  • Product Expansion Proposals: Suggest additional products and services to expand the organization's footprint within existing accounts. Identify opportunities for upselling and cross-selling.

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