Customer Experience Expert

1 week ago


Surigao City, Caraga, Philippines Genpact Full time

We are looking for a highly skilled Customer Experience Expert to join our team at Genpact. In this role, you will be responsible for developing and implementing process improvements to enhance customer experience and drive business results.

Responsibilities
  1. Analyze complex customer issues, identify root causes, and develop solutions in collaboration with other teams.
  2. Develop and implement process improvements to enhance customer experience and drive business results.
  3. Provide consultative support to customers, helping them achieve the best possible resolution to their challenges.

To succeed in this role, you will need strong problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks simultaneously.

Key qualifications and skills
  • High school education or above.
  • Strong understanding of social media products and services.
  • Excellent customer service skills.
  • Strong problem-solving and analytical skills.


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