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Genpact Customer Support Position

2 weeks ago

Surigao City, Caraga, Philippines Genpact Full time
Process Associate Job Description
At Genpact, we are committed to creating a world that works better for people. Our people are driven by our purpose: delivering outcomes that shape the future. We have 125,000+ people across 30+ countries who are passionate about making a difference.

About the Role
As a Process Associate, you will support one of the world's biggest financial banks by providing exceptional customer service experience. You will work with clients to resolve their inquiries and provide navigation assistance.

Key Responsibilities
  1. Support clients by providing outstanding customer service experience.
  2. Resolve client inquiries promptly and efficiently.
  3. Utilize CRM tools to collect and document detailed information.

Requirements
To be successful in this role, you should have excellent communication skills, be able to work in a fast-paced environment, and have previous experience in meeting net promote score expectations, preferably in a customer service business for consumer credit cards.

Benefits
Genpact offers a dynamic work environment that values diversity, respect, and innovation. We are an Equal Opportunity Employer and consider applicants without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.