Operational Excellence Lead

9 hours ago


Makati City, National Capital Region, Philippines RecruiterPH Full time
About This Role

We are seeking an experienced Operational Excellence Lead to join our team at RecruiterPH.

The successful candidate will be responsible for leading and owning projects, identifying preliminary business needs, conducting Cost Benefit Analysis, and overseeing implementation of solutions.

Key Responsibilities
  • Project Ownership: Lead and own projects from inception to completion, ensuring timely delivery and effective implementation of solutions.
  • Cost Benefit Analysis: Conduct thorough Cost Benefit Analysis to identify causal factors and potential solutions, ensuring a comprehensive understanding of project requirements.
  • Transformation Support: Assist Operations in their transformation projects by providing mentorship, guidance, and oversight, ensuring seamless project execution.
  • Process Improvement: Conduct assessments and provide recommendations for process improvement, utilizing statistical tests and the COPC LSS approach to drive operational excellence.
  • Innovation Deployment: Support innovation engine deployment by onboarding new moderators, running refreshers, and providing guidance on idea progression.
  • Specialized Expertise: Serve as a dedicated resource and SME for transformation, innovation, and Lean Six Sigma within an EVP Cluster.
Requirements
  • LSS Green Belt Certified
  • At least 3 years of experience in BPO Transformation
  • Proven track record of leading and co-leading LSS Projects
PREFERRED SKILLS AND QUALIFICATIONS
  • Healthcare and/or Content Management vertical experience
  • Data Analytics and Technology Solutions knowledge


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