Workforce Services Associate Manager

4 weeks ago

Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time
JOB DESCRIPTIONResponsibilities:
• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
• On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
• Responsible for delivery on all contracts / SLAs
• Manages internal and external audit with processes and controls.
• Responsible for the development of resources under his/her span
• Provide Operations Director/Managers with input on possible resolutions. Provide solutions to escalated issues and updates.
• This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.
• Develop programs/modules/projects or other initiatives for WFM Team's development and efficiency
• Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.
• Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.JOB QUALIFICATIONS:
• At least 3 years people management experience with at least 2 years managerial experience in WFM (supervisors as direct reports)
• Experience in RTA, Scheduling, Cap Planning & Forecasting
• For scheduling, Capacity Planning and Forecasting (needs to know manual and with a tool and create from scratch)
• Client facing

  • Workforce Management Associate

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Job Title: Workforce Management Associate

  • Workforce Services Associate Manager

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines RecruiterPH Full time

    JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

  • Workforce Services Associate Manager

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines RecruiterPH Full time

    JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

  • Workforce Services Associate Manager

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time

    JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

  • Workforce Services Manager

    4 weeks ago

    Quezon City, National Capital Region, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company is a Business Process Outsourcing, focusing on  IT solutions and services providers in the Philippines and in other country of Southeast Asia. Position: Workforce Services ManagerCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Rotational ScheduleSalary: Php60,000- Php80,000Work Set Up: Work on...

  • Senior Workforce Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    We are seeking a senior manager to lead our workforce management team.Key Performance IndicatorsOversight of the workforce management budget and cost structureImprovement of the shared services modelLowering the cost of serviceThe successful candidate will be responsible for managing the workforce management function and driving business growth.

  • Optimizing Workforce Management

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    The Role: Senior Workforce Manager">As a Senior Workforce Manager, you will oversee the operations of our workforce management team. Your primary focus will be on ensuring that our workforce is optimized to meet customer demands.">Your Responsibilities:Oversight of workforce management budget and cost structureAssist Command Center leads with sales and...

  • Workforce Services Associate Director

    4 weeks ago

    Quezon City, National Capital Region, Philippines Risewave Consulting Inc. Full time

    We are seeking a highly experienced and data-driven Workforce Management Lead to oversee and optimize workforce planning, scheduling, and performance across our 24/7 voice and non-voice operations. This role demands a strategic leader with a strong analytical background, capable of delivering insight.RESPONSIBILITIES:• Strategic Workforce Planning &...

  • Senior Workforce Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBee Careers Full time

    Job OverviewWe are seeking a highly skilled Workforce Senior Manager to join our team. As a Workforce Senior Manager, you will be responsible for overseeing the workforce management budget and cost structure, as well as assisting the Command Center leads with sales and answering inquiries.Key Responsibilities:Oversight of the workforce management budget and...

  • Workforce Services Manager

    4 weeks ago

    Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    The Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...