Operations Director

5 days ago


Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time
About the Role

The Operations Director will be responsible for leading our Digital Contact Centre Operations team, driving business growth, and improving customer satisfaction.

  • Main Responsibilities:
  • Develop and implement operational strategies to meet business objectives.
  • Manage and motivate high-performing teams to deliver exceptional results.
  • Foster strong relationships with clients and internal stakeholders.
  • Drive process improvements and efficiency gains.

Key Requirements:

  • 15+ years of experience in Customer Operations, Contact Centre Operations, or BPO Operations.
  • Proven track record of leading high-performing teams and driving business results.
  • Deep understanding of industry trends, best practices, and emerging technologies.
  • Strong analytical, problem-solving, and communication skills.
What We Offer

At IGT Solutions, we offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence. Join our team and become a key player in shaping the future of customer experience.



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