Technical Support Specialist for Application Development

1 week ago


Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

At Gratitude Philippines, we are seeking a highly skilled Technical Support Specialist for Application Development to join our team.

About the Role

This is an exciting opportunity for a motivated individual to work as part of our DevOps team, providing critical support for our applications in production environments. As a key member of our team, you will be responsible for troubleshooting, analyzing complex problems, and developing creative solutions to meet operational needs.

Job Description

We are looking for an experienced professional with a strong background in computer programming, analysis, and troubleshooting. Your extensive knowledge of programming languages, including SQL, Oracle, Java, Linux Terminal, and Postman, will enable you to effectively analyze user requirements and specifications and translate them into program codes.

You will also be responsible for testing and debugging program codes, handling support in the context of current user specifications, and preparing detailed written instructions and documentation.

Requirements
  • Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology, or related field
  • At least 3 years of experience in computer programming, analysis, and troubleshooting application
  • Experience working as a Data Analyst using SQL, Oracle, Java, Linux Terminal, and Postman
  • Experience working in any eCommerce platform
  • At least 1 year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management
Desirable Traits
  • Professional, Honest, and with Integrity
  • Resourceful and self-motivated
  • Team-oriented person
  • Persevering and patient
  • Strong attention to detail
  • Sense of urgency and commitment
  • Passionate and Fast learner


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