L3 Application Support Specialist
1 month ago
We are seeking a highly skilled L3 Application Support Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for providing expert-level support for applications used by end customers in production environments.
About the RoleThis is a challenging opportunity for experienced professionals who want to take their careers to the next level. As an L3 Application Support Specialist, you will be working with cutting-edge technology platforms and collaborating with cross-functional teams to deliver high-quality solutions.
Key Responsibilities- Provide deep analysis, troubleshooting, and code modification services for applications used by end customers in production environments.
- Follow Standard Operation Procedures (SOP) to ensure efficient system application support.
- Develop and implement continuous service improvements to eliminate or prevent incidents or problems.
- Lead projects to define tasks, project deliverables, and schedules for assigned resources.
- Communicate directly with end customers to address support requirements.
To be successful in this role, you must have:
- A Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
- At least 3 years of experience in computer programming, analysis, and troubleshooting applications.
- Experience working as a Data Analyst using SQL, Oracle, Java, Linux Terminal, and Postman.
- Experience working in eCommerce platforms.
- At least 1 year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management.
We are looking for individuals with strong analytical and problem-solving skills, knowledge of different programming languages, and the ability to analyze complex problems and develop integrated solutions. You should also be a professional, honest, and integrity-driven individual who can work well under pressure and minimal supervision.
Estimated Salary: PHP 450,000 - PHP 600,000 per annumLocation: Alabang, Metro Manila-
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