L3 Application Support Specialist

3 days ago


Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time
Job Overview

We are seeking a highly skilled L3 Application Support Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for providing expert-level support for applications used by end customers in production environments.

About the Role

This is a challenging opportunity for experienced professionals who want to take their careers to the next level. As an L3 Application Support Specialist, you will be working with cutting-edge technology platforms and collaborating with cross-functional teams to deliver high-quality solutions.

Key Responsibilities
  • Provide deep analysis, troubleshooting, and code modification services for applications used by end customers in production environments.
  • Follow Standard Operation Procedures (SOP) to ensure efficient system application support.
  • Develop and implement continuous service improvements to eliminate or prevent incidents or problems.
  • Lead projects to define tasks, project deliverables, and schedules for assigned resources.
  • Communicate directly with end customers to address support requirements.
Requirements

To be successful in this role, you must have:

  • A Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
  • At least 3 years of experience in computer programming, analysis, and troubleshooting applications.
  • Experience working as a Data Analyst using SQL, Oracle, Java, Linux Terminal, and Postman.
  • Experience working in eCommerce platforms.
  • At least 1 year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management.
Desirable Traits

We are looking for individuals with strong analytical and problem-solving skills, knowledge of different programming languages, and the ability to analyze complex problems and develop integrated solutions. You should also be a professional, honest, and integrity-driven individual who can work well under pressure and minimal supervision.

Estimated Salary: PHP 450,000 - PHP 600,000 per annumLocation: Alabang, Metro Manila

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