Software Support Specialist

1 month ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time
Job Summary

We are seeking a highly skilled Software Support Specialist to join our team at GECO Philippines. As a key member of our IT department, you will be responsible for providing technical expertise and support to our applications, ensuring seamless operations and resolving complex issues.

About the Role

This is an exciting opportunity for a talented individual to take on a challenging role that requires strong analytical skills, attention to detail, and excellent communication skills. You will work closely with our development team to identify and resolve technical issues, implement new technologies, and maintain our software infrastructure.

Key Responsibilities
  • Provide technical support and troubleshooting for our applications, identifying and resolving complex issues in a timely manner.
  • Collaborate with the development team to design, develop, and implement new software features and technologies.
  • Maintain and improve our software infrastructure, including configuration, deployment, and testing.
  • Analyze and optimize system performance, identifying areas for improvement and implementing solutions.
  • Develop and maintain documentation, including user manuals, technical guides, and knowledge base articles.

Requirements

To be successful in this role, you will need:
  • A Bachelor's Degree in Computer Engineering, Information Systems, Computer Science, or related field.
  • At least 5 years of experience in IS support and maintenance, business analysis, system analysis, or related fields.
  • Excellent analytical and problem-solving skills, with the ability to analyze and synthesize complex situations.
  • Strong communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Good interpersonal skills, with the ability to work collaboratively with cross-functional teams.
  • Intermediate technical skills in IIS, XML, MS SQL DB, and Amazon (Cloud Computing - AWS).
  • Ability to learn quickly and adapt to new technologies and systems.

What We Offer

In return for your expertise and dedication, we offer a competitive salary package, including:

$60,000 per annum, based on location and experience.

About Us

GECO Philippines is a leading technology company, dedicated to delivering innovative solutions to our clients. We are committed to excellence, innovation, and customer satisfaction, and we are looking for talented individuals who share our values to join our team.
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