App Support Specialist Expert

3 weeks ago


Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

We are seeking a highly skilled App Support Specialist to join our team at weSource Management Consultancy Firm.

Job Overview

This role is responsible for providing top-notch support to our clients across the Philippines. The ideal candidate will have excellent communication skills, be proficient in relational databases and cloud services, and possess experience with incident and problem management.

The selected individual will work on a hybrid schedule, Monday to Friday, night shift, from our office in Taguig. This position offers a competitive salary of PHP 55,000 per month, based on industry standards and location.

Key Responsibilities
  • Deliver high-quality support to clients through various channels, including email, phone, and chat.
  • Resolve technical issues efficiently and effectively, utilizing knowledge of relational databases, cloud services, and Agile frameworks.
  • Collaborate with cross-functional teams to ensure seamless issue resolution and process improvement.
Requirements
  • Minimum 2 years of relevant work experience in IT service delivery or a related field.
  • Proficiency in relational databases (SQL Server/PostgresDB) and cloud services (AWS).
  • Experience with incident and problem management, as well as Agile frameworks (Kanban, SAFe, SCRUM).
  • Excellent English communication skills (written and verbal).
  • Strong analytical and problem-solving skills.
What We Offer
  • A competitive monthly salary of PHP 55,000.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A chance to work with a reputable company in the IT services industry.


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