Technical Support Specialist for Enhanced Client Experience
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our team at Strategic Networks Inc. in providing exceptional technical support to our clients. This role is an exciting opportunity to work with cutting-edge technology and make a real impact on our customers' satisfaction.
**Job Summary:**
The Technical Support Specialist will be responsible for delivering top-notch technical assistance to clients, focusing on achieving high levels of client satisfaction, service delivery quality, and technical excellence. This includes providing timely and effective resolutions to hardware and software issues, network diagnostics, and repairs. The ideal candidate will possess excellent communication skills, be able to coordinate with senior technical support engineers and team leaders as needed, and have a strong ability to analyze and resolve complex technical issues.
**Key Responsibilities:**
- Provide technical support to clients via various channels, including phone, email, and remote access.
- Diagnose and resolve technical issues related to hardware, software, and network configuration.
- Collaborate with senior technical support engineers and team leaders to ensure prompt resolution of critical technical issues.
- Assist with setting up new user accounts and profiles, and provide training to staff and clients on using company systems.
- Analyze and respond to technical issues, developing timely and effective resolutions.
- Maintain a high level of knowledge on company programs and services to deliver value-based technical solutions.
**Requirements:**
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
**What We Offer:**
- A competitive salary range of $60,000 - $80,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for professional growth and development.
**About Us:**
Strategic Networks Inc. is a leading provider of IT services and solutions. We are committed to delivering exceptional client experiences and building long-term relationships with our customers. If you are passionate about technology and customer satisfaction, we encourage you to apply for this exciting opportunity.
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