Workforce Management
2 months ago
- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.- Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.- Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.- Required to follow the planned data collection, including the types of data and time of data.- Automate reports to reduce inefficiencies by designing macros.JOB QUALIFICATION- Open to College Undergraduates with relevant experience (BPO or Non-BPO)- At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.- Good knowledge in MS Office (Word, Excel, PowerPoint)- No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam- Open to resources who are functioning as interim/ad on tasks workforce
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Workforce Management Director
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWorkforce Management Executive **Job Summary:** We are seeking a highly skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. The ideal candidate will have a strong background in workforce management, with a minimum of 2-4 years of experience in a similar role. **Key Responsibilities:** * Develop and implement effective...
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Workforce Management Director
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWorkforce Management ExecutiveWe are seeking a highly skilled Workforce Management Executive to join our team at TASQ Staffing Solutions.Key Responsibilities:Develop and implement workforce management strategies to optimize service delivery and improve operational efficiency.Collaborate with cross-functional teams to analyze workforce data and identify areas...
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Workforce Management Director
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWork Arrangement and ScheduleWe are seeking a highly skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. The ideal candidate will have a strong background in workforce management and be able to work onsite daily. The shift schedule is rotational (24/7) with no fixed day off.RequirementsAt least 2nd year College undergraduate...
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Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines VCC Link Inc. Full timeVCC Link Inc. is seeking a highly skilled Workforce Management professional to join our team in Cebu City. The ideal candidate will have 2-5 years of experience in Workforce Management and be knowledgeable with different WFM tools such as IEX, Verint, and CXOne. Key Responsibilities:* Manage workforce operations with accuracy and efficiency* Utilize WFM...
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Workforce Management Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob Title: Workforce Management SpecialistAt Neksjob, we are seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our workforce management team, you will be responsible for providing critical support to our Intraday Analysts and Operations teams.Key Responsibilities:Act as the first point of escalation for Intraday...
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Workforce Management Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines VCC Link Inc. Full timeWorkforce Management OpportunityWe are seeking a highly skilled Workforce Management professional to join our team at VCC Link Inc.Key Responsibilities:Manage and optimize workforce schedules to meet business needsDevelop and implement process improvements to increase efficiency and productivityCollaborate with cross-functional teams to ensure seamless...
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Workforce Management Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines VCC Link Inc. Full timeWorkforce Management OpportunityWe are seeking a highly skilled Workforce Management professional to join our team at VCC Link Inc.Key Responsibilities:Manage and optimize workforce schedules to meet business needsDevelop and implement effective WFM strategies and processesCollaborate with cross-functional teams to ensure seamless operationsStay up-to-date...
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Workforce Management Director
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWork Arrangement and ScheduleAs a Workforce Management Executive at TASQ Staffing Solutions, you will be required to work onsite daily. The shift schedule is rotational, with 24/7 coverage, and no fixed day off. This ensures that our clients receive continuous support and service.Requirements and QualificationsWe are seeking a highly skilled and experienced...
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Workforce Management Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines VCC Link Inc. Full timeWorkforce Management OpportunityWe are seeking a highly skilled Workforce Management professional to join our team at VCC Link Inc.Key Responsibilities:Minimum of 2-5 years' experience in Workforce ManagementKnowledgeable with different WFM Tools such as IEX, Verint, and CXOneFull-time work onsite in Cebu City, with a night shift/shifting...
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Workforce Management Coordinator
4 days ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time**Company Overview:**We are Quess Philippines Corporation, a leading business process management company dedicated to delivering exceptional services.Salary: PHP 600,000 - 800,000 per annum (negotiable based on experience)Job Description:We seek an experienced Workforce Management Coordinator to join our team. The ideal candidate will have a strong...
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Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking a skilled workforce management executive to lead our team. The ideal candidate will have at least 2-4 years of experience in workforce management and proficiency in WFM tools, as well as excellent communication skills.The selected individual will be responsible for ensuring service adherence models are implemented...
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Workforce Management Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob Summary:We are seeking a highly skilled Scheduling and Resource Planning Expert to join our team at QUESS PHILIPPINES CORPORATION. As a key member of our operations team, you will be responsible for managing our workforce and ensuring seamless scheduling and resource allocation.Key Responsibilities:Develop and implement effective scheduling strategies to...
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Workforce Operations Manager
4 weeks ago
Cebu City, Central Visayas, Philippines VCC Link Inc. Full timeKey ResponsibilitiesWe are seeking a highly skilled Workforce Scheduler to join our team at VCC Link Inc.Key Requirements:Minimum of 3+ years of experience in Workforce Management (WFM) with a strong background in Real-Time Analytics (RTA) and Scheduling.Working knowledge of WFM Scheduling tools, including IEX and Verint.Able to work on-site and adapt to...
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Workforce Manager
4 weeks ago
Makati City, National Capital Region, Philippines Cobden & Carter International Full timeJob DescriptionWe are seeking a highly experienced Workforce Manager to join our team at Cobden & Carter International.Key Responsibilities:Lead a team of supervisors and managers to optimize workforce management processes.Develop and implement end-to-end workforce management strategies, including scheduling, forecasting, and planning.Manage a team of...
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Workforce Management Director
4 weeks ago
Cebu, Philippines TASQ Staffing Solutions Full timeWorkforce Management ExecutiveWork Arrangement: Onsite dailyShift Schedule: Rotational (24/7) schedule with no fixed day offEducational Requirements:At least 2nd year college undergraduateVocational diploma (2 years)Associate's degree (2 years)College graduateWork Experience:1. At least 2-4 years of workforce management experience2. Preferred: knowledge of...
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Workforce Management Operations Director
15 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionTASQ Staffing Solutions seeks a skilled Workforce Management Executive to join our team.About the RoleWe are looking for a highly experienced professional with expertise in workforce management, including rotational schedules and service adherence models. The ideal candidate will have a strong background in WFM tools and excellent Excel...
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Workforce Management Executive
2 months ago
Cebu City, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - At least 2nd year College undergraduate, Vocational Diploma (2yrs.), Associate's Degree (2yrs.), College Graduate- At least 2-4 years workforce management experience- Preferred has WFM tools knowledge; knowledge in service adherence models- Must have: Excel skills (rating of atleast 6-7 out of 10)"
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Workforce Management Lead
4 weeks ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeJob Title: WFM LeadWe are seeking a highly skilled WFM Lead to join our team at RecruiterPH. As a WFM Lead, you will be responsible for leading the workforce management function and ensuring that our operations run smoothly and efficiently.Key Responsibilities:Develop and implement workforce management strategies to meet business objectivesLead a team of WFM...
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Workforce Management Executive
4 weeks ago
Cebu City, Central Visayas, Philippines Recruiter PH Full timeJob SummaryWe are seeking a highly skilled Workforce Management Executive to join our team at Recruiter PH. As a key member of our operations team, you will be responsible for ensuring the efficient management of our workforce to meet the demands of our airline clients.Key Responsibilities:Prepare and maintain headcount and capacity planners for assigned...
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Workforce Manager
4 weeks ago
Makati City, National Capital Region, Philippines Cobden & Carter International Full timeJob Title: Workforce ManagerCobden & Carter International is seeking a highly experienced Workforce Manager to lead our team in Makati, Metro Manila, Philippines.Key Responsibilities:5+ years of total experience in Workforce Management (WFM)3+ years of work experience as a Supervisor/ManagerLeadership experience in handling RTAs, Schedulers, and...