Workforce Management
3 months ago
- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.- Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.- Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.- Required to follow the planned data collection, including the types of data and time of data.- Automate reports to reduce inefficiencies by designing macros.JOB QUALIFICATION- Open to College Undergraduates with relevant experience (BPO or Non-BPO)- At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.- Good knowledge in MS Office (Word, Excel, PowerPoint)- No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam- Open to resources who are functioning as interim/ad on tasks workforce
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Workforce Management Data Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob DescriptionWe are seeking a highly skilled Workforce Management Data Analyst to join our team at Trinity Workforce Solutions.Key Responsibilities:Oversee real-time workforce management activities to ensure operational goals and client satisfaction are met.Analyze and report on workforce management data using various tools and software.Prepare and...
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Workforce Management Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full timeWe are seeking a highly skilled Workforce Management Specialist to join our team at RSD Human Resource Management Consultancy. As a key member of our organization, you will play a crucial role in managing the scheduling process of our program.The ideal candidate will have 2+ years of hands-on experience in Workforce Management (WFM) in a call center inbound...
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Workforce Optimization Analyst
1 month ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...
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Workforce Management Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAre you looking for a challenging role in workforce management?About the JobWe are seeking an experienced Workforce Management Specialist to join our team at Neksjob Corporation. In this role, you will be responsible for managing and analyzing data to optimize workforce performance.The ideal candidate will have a strong background in MS Office, including...
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Workforce Management Leader
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. This role is perfect for individuals who are passionate about workforce optimization and have experience working in BPO settings.Key ResponsibilitiesAnalyze and optimize workforce management processes to improve efficiency and productivityDevelop and...
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Workforce Management Strategist
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a highly skilled Workforce Management Executive to join our team. This role will play a critical part in driving business growth and optimizing workforce efficiency.Key ResponsibilitiesDevelop and implement strategic workforce plans to meet business objectives.Analyze data to identify trends and areas for...
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Workforce Optimization Manager
2 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob SummaryWe are seeking a highly skilled Workforce Optimization Manager to join our team at Quess Philippines Corporation. The successful candidate will be responsible for managing the workforce and optimizing scheduling processes.ResponsibilitiesManage and optimize workforce planning and scheduling to meet business objectives.Develop and implement...
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Workforce Management Strategist
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a skilled Workforce Management Executive to lead our operational efforts. This role requires at least 2-4 years of experience in workforce management, preferably with knowledge of WFM tools and service adherence models. Key ResponsibilitiesThe successful candidate will be responsible for managing work...
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Strategic Workforce Management Expert
3 days ago
Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full timeAbout the RoleWe are seeking an experienced Workforce Management Executive to join our team in Cebu City. This is a pivotal role that requires a strategic thinker with a deep understanding of workforce management principles and practices.Key ResponsibilitiesPioneer new initiatives and drive change in workforce management processesDevelop and implement...
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Workforce Management Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking a skilled Workforce Management Specialist to join our team in Cebu City. In this role, you will be responsible for managing work schedules and ensuring efficient operations.About the JobThis position requires a strong understanding of workforce management principles and tools. You should have at least 2 years of completed...
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Workforce Management Operations Director
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionAt TASQ Staffing Solutions, we are seeking a seasoned Workforce Management Executive to lead our team.About the RoleThis is a dynamic opportunity for an experienced professional to oversee workforce management operations and drive business growth. The successful candidate will be responsible for developing and implementing strategies to...
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Workforce Management Scheduler
3 days ago
Cebu City, Philippines Manpower Core Group Inc. Full timeKey Skills: Workforce Management Team Lead scheduler skills Management Job title: Workforce Management Scheduler Work setup: Onsite in Cebu Work Schedule: Shifting Schedule Salary: Php 22,000 – Php 34,000 package Start date: ASAP Workforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management...
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Workforce Management Operations Director
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionTASQ Staffing Solutions seeks a skilled Workforce Management Executive to join our team.About the RoleWe are looking for a highly experienced professional with expertise in workforce management, including rotational schedules and service adherence models. The ideal candidate will have a strong background in WFM tools and excellent Excel...
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Workforce Management Professional
3 weeks ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeJob Title: Workforce Management Professional - Cebu We are seeking a highly skilled Workforce Management Professional to join our team at RecruiterPH in Cebu. As a key member of our operations team, you will be responsible for ensuring the efficient management of our workforce to meet business demands. **Salary:** The estimated salary range for this role...
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Workforce Management Scheduler
3 days ago
Cebu City, Philippines Manpower Core Group Inc. Full timeKey Skills: Workforce Management Team Lead scheduler skills Management Job title: Workforce Management Scheduler Work setup: Onsite in Cebu Work Schedule: Shifting Schedule Salary: Php 22,000 – Php 34,000 package Start date: ASAP Workforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management...
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Workforce Optimization Director
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. The ideal candidate will have 2-4 years of workforce management experience and possess knowledge of WFM tools, service adherence models, and Excel skills.The successful candidate will work onsite daily with a rotational (24/7) schedule and no fixed day off. A...
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Workforce Supervisor
2 months ago
Pasig City, Philippines RSD Human Resource Management Consultancy Full timeQualifications: College Degree. 2-3 years experience in Workforce Management. Experience with forecasting and schedule. With supervisory experience handling Lead RTA or Lead WFM. Experience in handling all LOB (Email, chat and voice).
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Workforce Management Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob Title: Workforce Management Specialist">About the Role:We are seeking a skilled Workforce Management Specialist to join our team at Quess Philippines Corporation. The successful candidate will be responsible for creating and managing short-term and long-term forecasts, analyzing current performance, and coordinating with operations teams to achieve...
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Workforce Management Executive
2 months ago
Cebu City, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - Bachelors Degree but undergraduates are welcome to apply - With at least 2 years of experience as Workforce Analyst in a BPO SETTING - Amenable to work onsite and ASAP
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Workforce Management Executive
1 month ago
Cebu City, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - Bachelors Degree but undergraduates are welcome to apply- With at least 2 years of experience as Workforce Analyst in a BPO SETTING- Amenable to work onsite and ASAP