WFM Executive

4 weeks ago

Cebu, Philippines Recruiter PH Full time
PRINCIPAL RESPONSIBILITIES:
• Prepare and maintain headcount and capacity planners for processes assigned.
• Preparing forecasts for volume, productivity and shrinkage
• Preparing monthly reports for individual accounts
• Validate production and non-production hiring and/or internal movements.
• Analysis of scheduling outputs and recommend changes whenever necessary.
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
• Coordinate with cross-functional teams on matters related to resource planning and movements.
• Supervise and train team members performing work tasks and responsibilities.
CANDIDATE SPECIFICATION:
• Education Qualification -The applicant should necessarily have completed Graduation, preferably of Math or science major.
• Must have 2-5 years of WFM experience in a BPO setting
• Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.
CRITICAL SKILLS REQUIRED:
• Good working knowledge of computer i.e., MS Office, Above average MS Excel knowledge is required.
• Excellent verbal & written communication & presentation skills.
• Good Interpersonal & people management skills with a good problem-solving approach.
• Expert knowledge of service procedures
• Good analytical skills in MIS, number crunching & reporting to internal & external customers.
• WFM Tool Competency (IEX, eWFM, etc…)
• RTA/ MIS Experience is advantageous.
• Can work with minimal supervision and has initiative.

Job title: WFM Executive
Process: Airline
Work set-up: Night and shifting schedule, work onsite
Location: Cebu
Salary range: 25K-32K
QUALIFICATIONS:
• College Graduate/UG of 2 years (completed 4 sems) of any field
• Knowledgeable in reporting and analytics and has a background in RTA/MIS
• Must be knowledgeable in handling different WFM tools
• Availability: ASAP joiner is an advantage
• Work Set up: On-site

  • WFM Executive

    4 weeks ago

    Cebu City, Central Visayas, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

  • WFM Executive

    4 weeks ago

    Cebu, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

  • WFM Executive

    1 week ago

    Cebu City, Central Visayas, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

  • Workforce Management Executive

    4 weeks ago

    Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full time

    Key skillsWorkforce ManagementMicrosoft ExcelWFM toolsService adherence modelsPIONEERING ACCOUNTPosition: Workforce Management ExecutiveNature of Account: Airlines, TravelType of Support: WFM - Support FunctionsWork arrangement: Work onsite dailySite assignment: Cebu CitySalary: up to 35KShift Schedule: Rotational (24/7) Schedule | No fixed day offStart...

  • Workforce Management Executive

    4 weeks ago

    Cebu City, Philippines Manpower Core Group Inc. Full time

    Key skills Workforce Management Microsoft Excel WFM tools Service adherence models PIONEERING ACCOUNT Position: Workforce Management Executive Nature of Account: Airlines, Travel Type of Support: WFM - Support Functions Work arrangement: Work onsite daily Site assignment: Cebu City Salary: up to 35K Shift Schedule: Rotational (24/7) Schedule | No fixed day...

  • Workforce Management Executive

    4 weeks ago

    Cebu City, Philippines Manpower Core Group Inc. Full time

    Key skills Workforce Management Microsoft Excel WFM tools Service adherence models PIONEERING ACCOUNT Position: Workforce Management Executive Nature of Account: Airlines, Travel Type of Support: WFM - Support Functions Work arrangement: Work onsite daily Site assignment: Cebu City Salary: up to 35K Shift Schedule: Rotational (24/7) Schedule | No fixed day...

  • Workforce Management

    4 weeks ago

    Cebu, Philippines Neksjob Corporation Full time

    Responsibilities: - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive...

  • Workforce Management

    4 weeks ago

    Cebu, Philippines Neksjob Corporation Full time

    Responsibilities: - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive...

  • Workforce Management

    2 weeks ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...

  • Workforce Management Executive

    4 weeks ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Work onsite Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Educational Requirement: Atleast 2nd year College undergraduate Vocational Diploma (2yrs.) Associate's Degree (2yrs.) College Graduate Work Experience: 1. Atleast 2-4 years workforce management experience 2. preferred has...

  • Workforce Management

    4 weeks ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...

  • Workforce Management

    4 weeks ago

    Cebu City, Philippines Neksjob Philippines Full time

    JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

  • Workforce Management

    1 week ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

  • Workforce Management

    4 weeks ago

    Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

  • Workforce Management

    4 weeks ago

    Cebu City, Philippines Neksjob Philippines Full time

    JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

  • Workforce Management Executive

    4 weeks ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Work onsite Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Educational Requirement: Atleast 2nd year College undergraduate Vocational Diploma (2yrs.) Associate's Degree (2yrs.) College Graduate Work Experience: 1. Atleast 2-4 years workforce management experience 2. preferred has...

  • Workforce Management Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

  • Workforce Management Executive

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Work onsiteShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offEducational Requirement:Atleast 2nd year College undergraduateVocational Diploma (2yrs.)Associate's Degree (2yrs.)College GraduateWork Experience:1. Atleast 2-4 years workforce management experience2. preferred has WFM tools knowledge; knowledge in service...

  • Workforce Management Analyst

    3 weeks ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

  • Change Management Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines TaskUs Full time

    About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.We have a strong People First culture that enables us to expand our workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...