WFM Executive

7 months ago

Cebu City, Philippines Recruiter PH Full time

PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes whenever necessary.• Coordinate with internal and external stakeholders on items related to capacity planning and hiring.• Coordinate with cross-functional teams on matters related to resource planning and movements.• Supervise and train team members performing work tasks and responsibilities.CANDIDATE SPECIFICATION:• Education Qualification -The applicant should necessarily have completed Graduation, preferably of Math or science major.• Must have 2-5 years of WFM experience in a BPO setting• Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.CRITICAL SKILLS REQUIRED:• Good working knowledge of computer i.e., MS Office, Above average MS Excel knowledge is required.• Excellent verbal & written communication & presentation skills.• Good Interpersonal & people management skills with a good problem-solving approach.• Expert knowledge of service procedures• Good analytical skills in MIS, number crunching & reporting to internal & external customers.• WFM Tool Competency (IEX, eWFM, etc…)• RTA/ MIS Experience is advantageous.• Can work with minimal supervision and has initiative.Job title: WFM ExecutiveProcess: AirlineWork set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 25K-32KQUALIFICATIONS:• College Graduate/UG of 2 years (completed 4 sems) of any field• Knowledgeable in reporting and analytics and has a background in RTA/MIS• Must be knowledgeable in handling different WFM tools• Availability: ASAP joiner is an advantage• Work Set up: On-site

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