WFM Executive

PRINCIPAL RESPONSIBILITIES: Prepare and maintain headcount and capacity planners for processes assigned. Preparing forecasts for volume, productivity and shrinkage Preparing monthly reports for individual accounts Validate production and non-production hiring and/or internal movements. Analysis of scheduling outputs and recommend changes whenever necessary....

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

Description of the position: Intraday Performance Specialist Position in the organization: Junior Level Department: Global Workforce Management Superior: Head of Global Workforce Management Interactions: Staff planning team, service providers, team leader of the departments, 2nd Level, data analysts of the departments and potentially department chiefs, and...

Dialer Strategist Lead Assistant Manager (WFM) Up to 60K SalaryCompany: SmartBooks, IncCompany Description:SmartBooks, Inc. specializes in providing industry-leading human resources (HR) solutions including, but not limited to: Recruitment Process Outsourcing (RPO), Staff Augmentation, Executive Search, Offshore Recruitment, HR Admin Outsourcing, Business...

Description of the position: Intraday Performance Specialist Position in the organization: Junior Level Department: Global Workforce Management Superior: Head of Global Workforce Management Interactions: Staff planning team, service providers, team leader of the departments, 2nd Level, data analysts of the departments and potentially department chiefs, and...

Job Summary:The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. This position is responsible for the execution of workforce strategy and achievement of...

Role PurposeThe purpose of this role is to execute the process and drive theperformance of the team on the key metrices of the process. DoEnsure process is executed as per the client contractConduct briefings before every shift to drive focus on keymetrices and debrief at the end of the shift to drive focus of the teamon quality and adherence to contract...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SENIOR FLM Job Description: - Ensure process is executed as per the client contract. - Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes. - Prepare notes from the...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SENIOR FLM Job Description: - Ensure process is executed as per the client contract. - Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes. - Prepare notes from the...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SENIOR FLM Job Description: - Ensure process is executed as per the client contract. - Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes. - Prepare notes from the...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SENIOR FLM Job Description: - Ensure process is executed as per the client contract. - Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes. - Prepare notes from the...

Overview:The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance...

Overview:The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance...

Workforce Management Analyst I page is loaded Workforce Management Analyst I Apply locations PHL-RE Shared Services-Iloilo PHL-RE Shared Services-Manila time type Full time posted on Posted Yesterday job requisition id R78730 Job Summary:The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of...

LOCATION:QUEZON CITY AND CEBU,PHILIPPINESJOB TITLE:SENIOR FLMJob Description: Ensure process is executed as per the client contract. Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes. Prepare notes from the huddle...

The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.Responsibilities:Responsible for being the client single point of contact, managing client...

Business Intelligence Analyst at VXI Global Holdings B.V. | Prosple Philippines Search Jobs Search Employers Advice Top 100 Employers Forum Sign in Post job Home Employers VXI Global Holdings B.V. Opportunities VXI Global Holdings B.V.#4 in Business Process Outsourcing1, ,000 employeesOverview ApplyJobs & Opportunities 3 ExploreGraduate Stories 1...