WFM Executive

2 weeks ago


Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description
Workforce Management Executive

Cebu City

Roles & Responsibilities
- Should be capable of handling client escalations.
- Preparing monthly reports for individual accounts.
- Validate production and non-production hiring and/or internal movements.
- Analysis of scheduling outputs and recommend changes whenever necessary.
- Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
- Coordinate with cross-functional teams on matters related to resource planning and movements.
- Supervise and train team members performing work tasks and responsibilities.

Desirable Skills
- Education Qualification -The applicant should necessarily have completed Graduation.
- Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.
- Good analytical skills for MIS, number crunching & reporting to internal & external customers.
- Excellent verbal & written communication & presentation skills.
- Good Interpersonal & people management skills with good problem solving approach.
- Ability to exercise managerial judgment and perform as a mentor.
- WFM Tool Competency (IEX, eWFM , etc..)
- Can work with minimal supervision and has initiative.
- Should be well versed with Excel and advanced Excel including Macros. Good knowledge of Power BI is preferable.
  • WFM Executive

    2 weeks ago


    Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Description Workforce Management Executive Cebu City Roles & Responsibilities - Should be capable of handling client escalations. - Preparing monthly reports for individual accounts. - Validate production and non-production hiring and/or internal movements. - Analysis of scheduling outputs and recommend changes whenever necessary. - Coordinate with...

  • WFM Executive

    2 weeks ago


    Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionWorkforce Management ExecutiveCebu CityRoles & Responsibilities- Should be capable of handling client escalations.- Preparing monthly reports for individual accounts.- Validate production and non-production hiring and/or internal movements.- Analysis of scheduling outputs and recommend changes whenever necessary.- Coordinate with internal and...

  • WFM Executive

    2 weeks ago


    Cebu City, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

  • BPO WFM

    2 weeks ago


    Cebu City, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Work onsite in Cebu CityShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offRequirements:> At least 2 years completed in College> At least 2-4 years of workforce management experience> Preferred has WFM tools knowledge; knowledge in service adherence models> Intermediate to Advanced Excel...


  • Cebu City, Philippines Manpower Core Group Inc. Full time

    Key skills Workforce Management Microsoft Excel WFM tools Service adherence models PIONEERING ACCOUNT Position: Workforce Management Executive Nature of Account: Airlines, Travel Type of Support: WFM - Support Functions Work arrangement: Work onsite daily Site assignment: Cebu City Salary: up to 35K Shift Schedule: Rotational (24/7) Schedule | No fixed day...


  • Cebu City, Philippines Manpower Core Group Inc. Full time

    Key skills Workforce Management Microsoft Excel WFM tools Service adherence models PIONEERING ACCOUNT Position: Workforce Management Executive Nature of Account: Airlines, Travel Type of Support: WFM - Support Functions Work arrangement: Work onsite daily Site assignment: Cebu City Salary: up to 35K Shift Schedule: Rotational (24/7) Schedule | No fixed day...


  • Iloilo City, Philippines Visage Executive Search Full time

    QUALIFICATIONS:• 3+ years of supervisory/managerial experience in WFM• Experience with Scheduling in IEX tool is required• Preferably with Insurance Domain experience• Willing to relocate and work onsite in Iloilo site


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Description:">BEST CAREERS AND OPPORTUNITIES is seeking a highly skilled Workforce Management Executive to join our team. The successful candidate will be responsible for overseeing the daily operations of our workforce management function, ensuring seamless execution of business strategies.">Main Responsibilities:">Managing client relationships and...


  • Quezon City, Philippines Neksjob Corporation Full time

    Support & Escalation Management: Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution. Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports. Collaborate with the Workforce Management (WFM) team to...


  • Quezon City, Philippines Neksjob Corporation Full time

    Support & Escalation Management: Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution. Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports. Collaborate with the Workforce Management (WFM) team to...


  • Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    Key ResponsibilitiesAct as the primary point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to conceptualize...

  • Workforce Management

    2 weeks ago


    city, Philippines Neksjob Full time

    JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- : - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job DescriptionThe Workforce Management (WFM) team at Neksjob Corporation is seeking a highly skilled Intraday Analyst Team Lead to join our dynamic team. This key role will be responsible for leading the Intraday Analyst team and ensuring seamless execution of real-time action plans.Main Responsibilities:Lead the Intraday Analyst team in resolving misses in...

  • Workforce Management

    2 weeks ago


    Cebu City, Philippines Neksjob Corporation Full time

    Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...

  • Workforce Management

    2 weeks ago


    Cebu City, Philippines Neksjob Corporation Full time

    - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and...

  • Workforce Management

    2 weeks ago


    city, Philippines Neksjob Full time

    JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- : - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting...


  • Cebu City, Philippines Manpower Core Group Inc. Full time

    Key skillsWorkforce ManagementMicrosoft ExcelWFM toolsService adherence modelsPIONEERING ACCOUNTPosition: Workforce Management ExecutiveNature of Account: Airlines, TravelType of Support: WFM - Support FunctionsWork arrangement: Work onsite dailySite assignment: Cebu CitySalary: up to 35KShift Schedule: Rotational (24/7) Schedule | No fixed day offStart...

  • Workforce Management

    2 weeks ago


    Cebu City, Philippines Neksjob Philippines Full time

    JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

  • Workforce Management

    2 weeks ago


    Cebu City, Philippines Neksjob Philippines Full time

    JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

  • Workforce Management

    2 weeks ago


    Cebu City, Philippines Neksjob Full time

    JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or...