Workforce Management

Join us at Qualfon Corporation as a Workforce Management Coordinator and contribute to the success of our operations team. In this role, you will be responsible for communicating system downtimes to stakeholders, escalating issues to management, and documenting downtime summaries.You will work closely with the Operations Team from Account's Workforce...

Key skillsWorkforce ManagementMicrosoft ExcelWFM toolsService adherence modelsPIONEERING ACCOUNTPosition: Workforce Management ExecutiveNature of Account: Airlines, TravelType of Support: WFM - Support FunctionsWork arrangement: Work onsite dailySite assignment: Cebu CitySalary: up to 35KShift Schedule: Rotational (24/7) Schedule | No fixed day offStart...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

WORKFORCE MANAGEMENT EXECUTIVE Job DescriptionRole PurposeThe purpose of the role is to ensure updating and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. ͏Job Responsibilities:1. Design & generate MIS...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

Key Skills: Workforce Management Team Lead scheduler skills Management Job title: Workforce Management Scheduler Work setup: Onsite in Cebu Work Schedule: Shifting Schedule Salary: Php 22,000 – Php 34,000 package Start date: ASAP Workforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management...

Job Description:TASQ Staffing Solutions seeks a highly skilled Workforce Management Executive to join our team. As a key member of our organization, you will be responsible for leading our workforce management efforts and driving business growth.Key Responsibilities:Develop and implement effective workforce management strategies to improve operational...

Key Skills: Workforce Management Team Lead scheduler skills Management Job title: Workforce Management Scheduler Work setup: Onsite in Cebu Work Schedule: Shifting Schedule Salary: Php 22,000 – Php 34,000 package Start date: ASAP Workforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management...

Key Skills:Workforce Management Team Leadscheduler skillsManagementJob title: Workforce Management SchedulerWork setup: Onsite in CebuWork Schedule: Shifting ScheduleSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management and...

XtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (BPO setup)We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal...

Job title: Workforce Management Scheduler Work setup: Onsite in Cebu Work Schedule: Shifting Schedule Salary: Php 22,000 – Php 34,000 package Basic Functions •Generates schedules accordingly to meet the business requirements enabling superior customer service •Adjusts the schedules accordingly based on the actual scenarios and provide...

Minimum Requirements: - Bachelors Degree but undergraduates are welcome to apply - With at least 2 years of experience as Workforce Analyst in a BPO SETTING - Amenable to work onsite and ASAP

Minimum Requirements: - Bachelors Degree but undergraduates are welcome to apply- With at least 2 years of experience as Workforce Analyst in a BPO SETTING- Amenable to work onsite and ASAP

Responsibilities: - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive...

Minimum Requirements: - Bachelors Degree but undergraduates are welcome to apply- With at least 2 years of experience as Workforce Analyst in a BPO SETTING- Amenable to work onsite and ASAP

Minimum Requirements: - Bachelors Degree but undergraduates are welcome to apply - With at least 2 years of experience as Workforce Analyst in a BPO SETTING - Amenable to work onsite and ASAP

Minimum Requirements: - Bachelors Degree but undergraduates are welcome to apply- With at least 2 years of experience as Workforce Analyst in a BPO SETTING- Amenable to work onsite and ASAP

Work Arrangement: Work onsite Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Educational Requirement: Atleast 2nd year College undergraduate Vocational Diploma (2yrs.) Associate's Degree (2yrs.) College Graduate Work Experience: 1. Atleast 2-4 years workforce management experience 2. preferred has...

Work Arrangement: Work onsiteShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offEducational Requirement:Atleast 2nd year College undergraduateVocational Diploma (2yrs.)Associate's Degree (2yrs.)College GraduateWork Experience:1. Atleast 2-4 years workforce management experience2. preferred has WFM tools knowledge; knowledge in service...

Job title: Workforce Management Scheduler Work setup: Onsite in Cebu Work Schedule: Shifting Schedule Salary: Php 22,000 – Php 34,000 package Basic Functions •Generates schedules accordingly to meet the business requirements enabling superior customer service •Adjusts the schedules accordingly based on the actual scenarios and provide...