Current jobs related to Workforce Management - Cebu - Neksjob Corporation


  • Cebu City, Philippines Growthfn Full time

    Position Summary:The Scheduler/Workforce Manager is responsible for planning, coordinating, and optimizing workforce scheduling to ensure operational efficiency and achieve business objectives. This role involves analyzing staffing needs, managing schedules, forecasting workloads, and maintaining compliance with labor regulations while ensuring employee...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Company OverviewTASQ Staffing Solutions is a leading provider of workforce management solutions.Job DescriptionWe are seeking an experienced Workforce Management Executive to join our team. As a Workforce Management Executive, you will be responsible for managing the workforce and ensuring that our clients receive exceptional service.Required Skills and...


  • Cebu City, Central Visayas, Philippines Ran-Global Logistic Inc Full time

    Job Title: Workforce Management ProfessionalRan-Global Logistic Inc is seeking a skilled Workforce Management Professional to join our team. The ideal candidate will have strong organizational skills and be able to manage and coordinate workforce activities to achieve business objectives.Main Responsibilities:Develop and implement workforce management...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **Company Overview:**TASQ Staffing Solutions is a leading provider of workforce management solutions.**Job Summary:**We are seeking a highly skilled Workforce Management Executive to join our team.**Job Description:**The Workforce Management Executive will be responsible for managing and overseeing the daily operations of our workforce.**Required Skills and...


  • Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full time

    Job OverviewPIONEERING ACCOUNTThe ideal candidate will possess a strong understanding of Workforce Management principles and be able to apply them to drive operational excellence.As a key member of our team, you will be responsible for managing the workforce to ensure optimal performance and efficiency. This includes developing and implementing strategies to...


  • Cebu, Philippines Neksjob Full time

    Job Description: Support & Escalation Management: Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution. Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports. Collaborate with the Workforce Management...


  • Cebu City, Central Visayas, Philippines Tech Mahindra Full time

    About the Role:We are seeking an experienced Workforce Optimization Manager to lead our workforce management team. As a key member of our organization, you will be responsible for managing departmental requirements, ensuring data secrecy, and driving business growth through effective team management.The ideal candidate will possess strong analytical skills,...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionAbout TASQ Staffing Solutions:TASQ Staffing Solutions is a dynamic and innovative organization that offers exciting opportunities for individuals who are passionate about workforce management. Our company values expertise, teamwork, and customer satisfaction.Job Summary:We are seeking an experienced Workforce Management Executive to join our...


  • Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    At Wipro Technologies, we are seeking a skilled Workforce Management Executive to join our team.The ideal candidate will have experience in data analysis and workforce management, with a strong focus on delivering timely and accurate reports to stakeholders.This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has...


  • Cebu, Philippines Neksjob Full time

    Job Description: Support & Escalation Management: Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution. Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports. Collaborate with the Workforce Management...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **About the Role:**As a Workforce Management Executive at TASQ Staffing Solutions, you will play a critical role in shaping the future of our workforce.**Key Responsibilities:**Lead and manage daily workforce operationsDevelop strategic workforce plans to drive business growthCollaborate with cross-functional teams to achieve business...

  • Workforce Manager

    2 days ago


    Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Key ResponsibilitiesThe Workforce Manager is responsible for strategic planning and scheduling to manage daily staffing and service levels.Daily intra-day performance reports are delivered in a timely and accurate manner, providing recommendations as needed.Schedule adherence is maintained, and effective communication is ensured with internal and external...


  • Cebu City, Philippines Tasq Staffing Solutions Full time

    WORKFORCE MANAGEMENT EXECUTIVE Job DescriptionRole PurposeThe purpose of the role is to ensure updating and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. ͏Job Responsibilities:1. Design & generate MIS...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **Job Title:**Workforce Management Executive**Job Responsibilities:**The ideal candidate will have strong leadership and analytical skills, with the ability to work in a fast-paced environment.**Key Responsibilities:**Manage and oversee daily workforce operationsDevelop and implement strategic workforce plansCollaborate with cross-functional teams to achieve...


  • Cebu City, Philippines Tasq Staffing Solutions Full time

    WORKFORCE MANAGEMENT EXECUTIVE Job Description Role Purpose The purpose of the role is to ensure updating and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. ͏ Job Responsibilities: 1. Design & generate...


  • Cebu City, Philippines Neksjob Full time

    Job Description:Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Workforce Management Executive Job SummaryWe are looking for a highly skilled and experienced Workforce Management Executive to join our team. The ideal candidate will have a strong background in workforce management and excellent analytical and problem-solving skills.Key ResponsibilitiesManage the workforce to ensure exceptional service deliveryDevelop and...


  • Cebu City, Philippines Neksjob Corporation Full time

    Explore an Exciting Career Opportunity!Note: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation...


  • Cebu City, Philippines Neksjob Corporation Full time

    Explore an Exciting Career Opportunity! Note: Only applicants with the right to live and work in this country will be considered for this role. Support & Escalation Management: - Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution. - Serve as the initial escalation...


  • Cebu City, Philippines Tasq Staffing Solutions Full time

    WORKFORCE MANAGEMENT EXECUTIVE Job Description Role Purpose The purpose of the role is to ensure updating and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. ͏ Job Responsibilities: 1. Design & generate...

Workforce Management

4 weeks ago


Cebu, Philippines Neksjob Corporation Full time

Responsibilities:
- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.
- Provide training and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
- Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
- Required to follow the planned data collection, including the types of data and time of data.
- Automate reports to reduce inefficiencies by designing macros.

Qualifications:
- Open to College Undergraduates with relevant experience (BPO or Non-BPO)
- At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.
- Good knowledge in MS Office (Word, Excel, PowerPoint)
- No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam
- Open to resources who are functioning as interim/ad on tasks workforce