WFM Assistant Manager

Responsibilities:- Lead a team of WFM Analyst- Generate long-range and short-term forecast at interval, daily and weekly level.- Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.- Create accurate schedules to balance service goals and staff preferenceQualifications:- years in Workforce Management in a contact center...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

"Role & ResponsibilitiesManage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Manage employee information changes inside Verint WFO systemCommunicate effectively with internal and external customersResponsible for balancing staffing requirements with...

**Job Title:** Senior WFM Operations Manager**Company Overview:** Quess Philippines Corporation is a globally recognized leader in the Business Process Management (BPM) industry, offering end-to-end BPM solutions to various sectors. Our diverse portfolio of services encompasses Business Process Management, Human Resources Management, and Facility...

Job Summary:RSD Human Resources Management Consultancy is seeking a highly skilled Sr. Executive WFM Analyst to join our team. This role will play a crucial part in managing the scheduling process of our program, ensuring seamless communication with internal and external customers.About the Role:We are looking for a talented individual to take on the...

Job SummaryThe Operations Manager - WFM Analytics Specialist will oversee all real-time Workforce Management (WFM) activities to ensure operational and client goals are met. This role requires strong analytical skills to implement analysis and reporting via WFM tools available, as well as the ability to prepare daily/weekly/monthly reports for leadership and...

About the RoleWe are seeking an experienced WFM Operations Lead to join our team at GSS PH. This is a challenging role that requires strong leadership and technical skills.Job DescriptionThe successful candidate will be responsible for leading our Workforce Management (WFM) operations, ensuring seamless execution of schedules, forecasts, and planning. They...

PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

Job Responsibilities:•Oversee all real-time WFM activities to ensure operational and client goals are met•Implement analysis and reporting via WFM tools available•Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team•Analyze past volume and staffing patterns, using historical and forecasted data, to...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

Job Title: WFM ExecutiveJob Summary:We are seeking a highly skilled WFM Executive to join our team at Recruiter PH. The successful candidate will be responsible for preparing and maintaining headcount and capacity planners for assigned processes, as well as preparing forecasts for volume, productivity, and shrinkage.Key Responsibilities:Prepare and maintain...

We are seeking a highly skilled Senior Operations Analyst to join our team at Quess Philippines Corporation. As a key member of our operations team, you will be responsible for overseeing all real-time Workforce Management (WFM) activities to ensure that our operational and client goals are met.Responsibilities:Implement analysis and reporting via WFM tools...

Job DescriptionWorkforce Management ExecutiveCebu CityRoles & Responsibilities- Should be capable of handling client escalations.- Preparing monthly reports for individual accounts.- Validate production and non-production hiring and/or internal movements.- Analysis of scheduling outputs and recommend changes whenever necessary.- Coordinate with internal and...

Job Description Workforce Management Executive Cebu City Roles & Responsibilities - Should be capable of handling client escalations. - Preparing monthly reports for individual accounts. - Validate production and non-production hiring and/or internal movements. - Analysis of scheduling outputs and recommend changes whenever necessary. - Coordinate with...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

Job Description Workforce Management Executive Cebu City Roles & Responsibilities - Should be capable of handling client escalations. - Preparing monthly reports for individual accounts. - Validate production and non-production hiring and/or internal movements. - Analysis of scheduling outputs and recommend changes whenever necessary. - Coordinate with...

Work Arrangement: Work onsite in Cebu CityShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offRequirements:> At least 2 years completed in College> At least 2-4 years of workforce management experience> Preferred has WFM tools knowledge; knowledge in service adherence models> Intermediate to Advanced Excel...

Job SummaryThis role involves overseeing the management of workforce management (WFM) solutions to ensure seamless operational activities across phone, email, chat, community, and social media support channels. As an RTA Supervisor at Quess Philippines Corporation, you will be responsible for managing a team of analysts to guarantee business continuity...

About the RoleAre you a seasoned workforce management professional looking to take your career to the next level? Tasq Staffing Solutions is seeking a highly skilled WFM Assistant Manager to join our team.