WFM Forecaster

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.Knowledge on WFM systems such as eWFM, Verint/Blue Pumpkin, IEX, CMS etc.Minimum of 2-year WFM experience in a call center inbound voice process.With forecasting & scheduling experience is a must. Preferably with experience in Alvaria

PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Key skills Workforce Management RTA tool Capacity Planning forecasting. people Management Workforce Analyst Microsoft PowerPoint Microsoft Excel Strong Communication Skills (Verbal and Written)) Coaching Job Title: Deputy Manager - WFM Campaign: Banking & Financial Services Work set-up: Onsite, Eastwood Quezon City Work schedule: Night shift Salary: PHP 65k...

Key skills Workforce Management RTA tool Capacity Planning forecasting. people Management Workforce Analyst Microsoft PowerPoint Microsoft Excel Strong Communication Skills (Verbal and Written)) Coaching Job Title: Deputy Manager - WFM Campaign: Banking & Financial Services Work set-up: Onsite, Eastwood Quezon City Work schedule: Night shift Salary: PHP 65k...

• 4+ years of WFM Experience with Scheduling and Planning. • Added advantage if candidate has forecasting experience. • Working knowledge of WFM tools like IEX and Verint is a must. • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset. • Complete understanding of overall operational activities including...

• 4+ years of WFM Experience with Scheduling and Planning.• Added advantage if candidate has forecasting experience.• Working knowledge of WFM tools like IEX and Verint is a must.• Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.• Complete understanding of overall operational activities including phone,...

• 4+ years of WFM Experience with Scheduling and Planning. • Added advantage if candidate has forecasting experience. • Working knowledge of WFM tools like IEX and Verint is a must. • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset. • Complete understanding of overall operational activities including...

"Role & Responsibilities Manage the scheduling process of the program. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager. Manage employee information changes inside Verint WFO system Communicate effectively with internal and external customers Responsible for balancing staffing requirements...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.• Analyze past volume and...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and...

"Role & ResponsibilitiesManage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Manage employee information changes inside Verint WFO systemCommunicate effectively with internal and external customersResponsible for balancing staffing requirements with...