WFM Forecaster

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

About the RoleWe are seeking a highly skilled Business Analyst to join our team at Quess Philippines Corporation. As a Business Analyst, you will be responsible for creating and managing short-term and long-term forecasts based on historical information and utilizing various forecasting methodologies.ResponsibilitiesCreate and manage new short-term and...

Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.Knowledge on WFM systems such as eWFM, Verint/Blue Pumpkin, IEX, CMS etc.Minimum of 2-year WFM experience in a call center inbound voice process.With forecasting & scheduling experience is a must. Preferably with experience in Alvaria

Job Responsibilities:•Oversee all real-time WFM activities to ensure operational and client goals are met•Implement analysis and reporting via WFM tools available•Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team•Analyze past volume and staffing patterns, using historical and forecasted data, to...

Job Responsibilities: •Oversee all real-time WFM activities to ensure operational and client goals are met •Implement analysis and reporting via WFM tools available •Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team •Analyze past volume and staffing patterns, using historical and forecasted data, to...

PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

Job Title: WFM ExecutiveJob Summary:We are seeking a highly skilled WFM Executive to join our team at Recruiter PH. The successful candidate will be responsible for preparing and maintaining headcount and capacity planners for assigned processes, as well as preparing forecasts for volume, productivity, and shrinkage.Key Responsibilities:Prepare and maintain...

Job Responsibilities: •Oversee all real-time WFM activities to ensure operational and client goals are met •Implement analysis and reporting via WFM tools available •Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team •Analyze past volume and staffing patterns, using historical and forecasted data, to...

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

About the RoleWe are seeking an experienced WFM Operations Lead to join our team at GSS PH. This is a challenging role that requires strong leadership and technical skills.Job DescriptionThe successful candidate will be responsible for leading our Workforce Management (WFM) operations, ensuring seamless execution of schedules, forecasts, and planning. They...

Job SummaryWe are seeking a highly skilled Capacity Planner - Forecasting Expert to join our team at Nityo Infotech Services Philippines Inc.The ideal candidate will have a strong background in capacity planning, forecasting, and scheduling, with experience in Workforce Management (WFM) software and complex data analysis.Key Responsibilities:Compile,...

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

Job SummaryThe Operations Manager - WFM Analytics Specialist will oversee all real-time Workforce Management (WFM) activities to ensure operational and client goals are met. This role requires strong analytical skills to implement analysis and reporting via WFM tools available, as well as the ability to prepare daily/weekly/monthly reports for leadership and...

**Job Title:** Senior WFM Operations Manager**Company Overview:** Quess Philippines Corporation is a globally recognized leader in the Business Process Management (BPM) industry, offering end-to-end BPM solutions to various sectors. Our diverse portfolio of services encompasses Business Process Management, Human Resources Management, and Facility...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

We are seeking a highly skilled Senior Operations Analyst to join our team at Quess Philippines Corporation. As a key member of our operations team, you will be responsible for overseeing all real-time Workforce Management (WFM) activities to ensure that our operational and client goals are met.Responsibilities:Implement analysis and reporting via WFM tools...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...