BPO WFM/Workforce Manager

Position Title: Strategic Workforce ManagerJob BriefThis is a strategic role that requires a seasoned professional to manage a team of workforce managers in Cebu City.The successful candidate will have extensive experience in workforce management and possess strong leadership skills.Key Accountabilities:Develop and execute workforce management strategies to...

Work Arrangement: Work onsite in Cebu CityShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offRequirements:> At least 2 years completed in College> At least 2-4 years of workforce management experience> Preferred has WFM tools knowledge; knowledge in service adherence models> Intermediate to Advanced Excel...

Work Arrangement: Work onsite in Cebu City Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Requirements: > At least 2 years completed in College > At least 2-4 years of workforce management experience > Preferred has WFM tools knowledge; knowledge in service adherence models > Intermediate to Advanced...

Work Arrangement: Work onsite in Cebu City Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Requirements: > At least 2 years completed in College > At least 2-4 years of workforce management experience > Preferred has WFM tools knowledge; knowledge in service adherence models > Intermediate to Advanced...

Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...

- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and...

JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or...

JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

Work Setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 5+ years in WFM managerial role in BPO MUST HAVE: Experience handling the ERLANG tool Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and...

Responsibilities: - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive...

Responsibilities: - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive...

Key skills Workforce Management Microsoft Excel WFM tools Service adherence models PIONEERING ACCOUNT Position: Workforce Management Executive Nature of Account: Airlines, Travel Type of Support: WFM - Support Functions Work arrangement: Work onsite daily Site assignment: Cebu City Salary: up to 35K Shift Schedule: Rotational (24/7) Schedule | No fixed day...

JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

Work Setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 5+ years in WFM managerial role in BPO MUST HAVE: Experience handling the ERLANG tool Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and...

Key skills Workforce Management Microsoft Excel WFM tools Service adherence models PIONEERING ACCOUNT Position: Workforce Management Executive Nature of Account: Airlines, Travel Type of Support: WFM - Support Functions Work arrangement: Work onsite daily Site assignment: Cebu City Salary: up to 35K Shift Schedule: Rotational (24/7) Schedule | No fixed day...

Job Title: BPO WFM/Workforce ManagerJob SummaryWe are seeking an experienced Workforce Manager to join our team in Cebu City.Responsibilities:Develop and implement effective workforce management strategiesManage and optimize resources to achieve business objectivesCollaborate with cross-functional teams to drive business resultsRequirements:5+ years of...

Key skillsWorkforce ManagementMicrosoft ExcelWFM toolsService adherence modelsPIONEERING ACCOUNTPosition: Workforce Management ExecutiveNature of Account: Airlines, TravelType of Support: WFM - Support FunctionsWork arrangement: Work onsite dailySite assignment: Cebu CitySalary: up to 35KShift Schedule: Rotational (24/7) Schedule | No fixed day offStart...

JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- : - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting...

JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- : - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting...