BPO WFM/Workforce Management Leadership Opportunity
23 hours ago
Position Title: Strategic Workforce Manager
Job BriefThis is a strategic role that requires a seasoned professional to manage a team of workforce managers in Cebu City.
The successful candidate will have extensive experience in workforce management and possess strong leadership skills.
Key Accountabilities:
- Develop and execute workforce management strategies to achieve business goals
- Lead and manage a team of workforce managers
- Provide coaching and mentoring to team members
Qualifications:
- Master's degree or equivalent in Business Administration or related field
- 10+ years of experience in WFM managerial role in BPO
- Experience handling the ERLANG tool
- Strong leadership and communication skills
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