WFM Assistant Manager

Responsibilities:- Lead a team of WFM Analyst- Generate long-range and short-term forecast at interval, daily and weekly level.- Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.- Create accurate schedules to balance service goals and staff preferenceQualifications:- years in Workforce Management in a contact center...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Job title: WFM Manager-InsuranceWork location: Onsite in Cebu/AlabangWork set up and schedule: GYSalary: 75k-100kStart date: ASAPQualifications :•8 years in BPO background•3-4 years in WFM Manager level/ role•Knowledgeable of Erlang/ occ tools•Preferably with an Insurance campaign backgroundProcess:Screening c/o vendor - Initial Interview (TA- EXL)-...

PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

The Real-Time Analyst (RTA) is a critical member of the Workforce Management (WFM) team responsible for monitoring and managing real-time staffing levels, intraday operations, and performance metrics to ensure service level agreements (SLAs) are met. This role requires quick decision-making, effective communication, and attention to detail to address...

Work Setup: On-site in Cebu CityShift Schedule: Shifting ScheduleRequired Qualifications:Bachelor’s/College Degree 5+ years in WFM managerial role in BPOMUST HAVE: Experience handling the ERLANG toolExcellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and external calls...

Job DescriptionWorkforce Management ExecutiveCebu CityRoles & Responsibilities- Should be capable of handling client escalations.- Preparing monthly reports for individual accounts.- Validate production and non-production hiring and/or internal movements.- Analysis of scheduling outputs and recommend changes whenever necessary.- Coordinate with internal and...

Job Description Workforce Management Executive Cebu City Roles & Responsibilities - Should be capable of handling client escalations. - Preparing monthly reports for individual accounts. - Validate production and non-production hiring and/or internal movements. - Analysis of scheduling outputs and recommend changes whenever necessary. - Coordinate with...

Key skills Workforce Management RTA tool Capacity Planning forecasting. people Management Workforce Analyst Microsoft PowerPoint Microsoft Excel Strong Communication Skills (Verbal and Written)) Coaching Job Title: Deputy Manager - WFM Campaign: Banking & Financial Services Work set-up: Onsite, Eastwood Quezon City Work schedule: Night shift Salary: PHP 65k...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

Work Arrangement: Work onsite in Cebu CityShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offRequirements:> At least 2 years completed in College> At least 2-4 years of workforce management experience> Preferred has WFM tools knowledge; knowledge in service adherence models> Intermediate to Advanced Excel...

Job Description Workforce Management Executive Cebu City Roles & Responsibilities - Should be capable of handling client escalations. - Preparing monthly reports for individual accounts. - Validate production and non-production hiring and/or internal movements. - Analysis of scheduling outputs and recommend changes whenever necessary. - Coordinate with...

Position Title: Strategic Workforce ManagerJob BriefThis is a strategic role that requires a seasoned professional to manage a team of workforce managers in Cebu City.The successful candidate will have extensive experience in workforce management and possess strong leadership skills.Key Accountabilities:Develop and execute workforce management strategies to...

Key skills Workforce Management RTA tool Capacity Planning forecasting. people Management Workforce Analyst Microsoft PowerPoint Microsoft Excel Strong Communication Skills (Verbal and Written)) Coaching Job Title: Deputy Manager - WFM Campaign: Banking & Financial Services Work set-up: Onsite, Eastwood Quezon City Work schedule: Night shift Salary: PHP 65k...

Key skillsAt least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEXIEX, InsuranceJob Title: AM/DM WorkforceWork location: Iloilo CityWork set up: Onsite and open for relocationWork shift: Shifting/ Night shiftSalary: up to 90KQUALIFICATIONS:• 3+ years of supervisory/managerial experience in WFM• Experience with Scheduling...

Role & Responsibilities:Manage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Manage employee information changes inside Verint WFO systemCommunicate effectively with internal and external customersResponsible for balancing staffing requirements with...

Key skills At least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEX IEX, Insurance Job Title: AM/DM Workforce Work location: Iloilo City Work set up: Onsite and open for relocation Work shift: Shifting/ Night shift Salary: up to 90K QUALIFICATIONS: • 3+ years of supervisory/managerial experience in WFM • Experience...

Key skills At least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEX IEX, Insurance Job Title: AM/DM Workforce Work location: Iloilo City Work set up: Onsite and open for relocation Work shift: Shifting/ Night shift Salary: up to 90K QUALIFICATIONS: • 3+ years of supervisory/managerial experience in WFM • Experience...