WFM Lead

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Work Setup: On-site in Cebu CityShift Schedule: Shifting ScheduleRequired Qualifications:Bachelor’s/College Degree 5+ years in WFM managerial role in BPOMUST HAVE: Experience handling the ERLANG toolExcellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and external calls...

Work Setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 5+ years in WFM managerial role in BPO MUST HAVE: Experience handling the ERLANG tool Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and...

Work Setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 5+ years in WFM managerial role in BPO MUST HAVE: Experience handling the ERLANG tool Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and...

Position Title: Strategic Workforce ManagerJob BriefThis is a strategic role that requires a seasoned professional to manage a team of workforce managers in Cebu City.The successful candidate will have extensive experience in workforce management and possess strong leadership skills.Key Accountabilities:Develop and execute workforce management strategies to...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Key skills Workforce Management Data Analysis MIS Reports Analytical Dashboards Excellent Communication Presentation Skills MS Office Advanced Proficiency Job Title: Lead Associate - WFM Campaign: Banking & Financial Services Work set-up: Onsite, Quezon City Work schedule: To be discussed Salary: PHP 35k - 45k Target start date: ASAP QUALIFICATIONS: •...

Key skills Workforce Management Data Analysis MIS Reports Analytical Dashboards Excellent Communication Presentation Skills MS Office Advanced Proficiency Job Title: Lead Associate - WFM Campaign: Banking & Financial Services Work set-up: Onsite, Quezon City Work schedule: To be discussed Salary: PHP 35k - 45k Target start date: ASAP QUALIFICATIONS: •...

Company Overview">Quess Philippines Corporation is a leading business process management company that provides end-to-end solutions to various industries. We pride ourselves on our innovative approach, commitment to excellence, and dedication to delivering high-quality services.">Job Description">The RTA Supervisor will be responsible for managing a team of...

Neksjob PhilippinesWe are seeking a skilled Workforce Services Senior Manager to join our team. As a key member of the leadership team, you will be responsible for overseeing and managing the WFM, AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.Responsibilities:- Oversee the cost structure and budget for the WFM,...

Role Summary">The RTA Supervisor will lead a team of RTA analysts to ensure seamless business operations and customer satisfaction. The ideal candidate will possess strong leadership skills, experience in workforce management, and proficiency in Microsoft Office tools.">Key Responsibilities">Manage a team of RTA analysts to achieve business...

Job Overview">The RTA Supervisor will play a critical role in ensuring the success of our contact center operations. The ideal candidate will possess strong leadership skills, experience in workforce management, and proficiency in Microsoft Office tools.">Responsibilities">Lead a team of RTA analysts to achieve business objectives.Ensure schedule adherence...

Company OverviewTASQ Staffing Solutions is a leading provider of workforce management solutions.Job DescriptionAs a Workforce Manager, you will be responsible for managing a team of professionals in Cebu City.Key Responsibilities:Capacity planning and schedulingReal-time management and reportingLeadership of internal and external callsRequired Skills and...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

Neksjob PhilippinesThe Role OverviewOur client is a leading provider of Workforce Management solutions, seeking an experienced Senior Manager to oversee the WFM, AP, and QA functional teams. As a key member of the leadership team, you will be responsible for ensuring seamless operations across all areas of responsibility.Main Responsibilities:- Manage the...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

Neksjob PhilippinesWe are looking for a seasoned Workforce Services Senior Manager to lead our WFM, AP, and QA functional teams. As a key member of the leadership team, you will be responsible for ensuring seamless operations across all areas of responsibility, driving business growth, and improving operational efficiency.Main Objectives:- Develop and...