WFM Lead

About the RoleWe are seeking an experienced WFM Operations Lead to join our team at GSS PH. This is a challenging role that requires strong leadership and technical skills.Job DescriptionThe successful candidate will be responsible for leading our Workforce Management (WFM) operations, ensuring seamless execution of schedules, forecasts, and planning. They...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

**Job Title:** Senior WFM Operations Manager**Company Overview:** Quess Philippines Corporation is a globally recognized leader in the Business Process Management (BPM) industry, offering end-to-end BPM solutions to various sectors. Our diverse portfolio of services encompasses Business Process Management, Human Resources Management, and Facility...

Job SummaryThe Operations Manager - WFM Analytics Specialist will oversee all real-time Workforce Management (WFM) activities to ensure operational and client goals are met. This role requires strong analytical skills to implement analysis and reporting via WFM tools available, as well as the ability to prepare daily/weekly/monthly reports for leadership and...

Job SummaryThis role involves overseeing the management of workforce management (WFM) solutions to ensure seamless operational activities across phone, email, chat, community, and social media support channels. As an RTA Supervisor at Quess Philippines Corporation, you will be responsible for managing a team of analysts to guarantee business continuity...

Unlock Your Potential as a WFM ManagerWe are seeking an experienced Workforce Management (WFM) professional to join our team at Manpower Core Group Inc. in Iloilo City. As a key member of our operations team, you will be responsible for managing workforce schedules using industry-leading tools like IEX.Your primary focus will be on ensuring efficient...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

At TASQ Staffing Solutions, we offer a unique opportunity to leverage your workforce management expertise in a fast-paced environment.We are seeking an experienced Operational Management Lead who can drive our 24/7 rotational schedule with a focus on service adherence models and Excel skills.• Estimated Salary: $80,000 - $120,000 per annum, commensurate...

Job OverviewTASQ Staffing Solutions is seeking a skilled Workforce Management Executive to lead our operational efforts. This role requires at least 2-4 years of experience in workforce management, preferably with knowledge of WFM tools and service adherence models. Key ResponsibilitiesThe successful candidate will be responsible for managing work...

Company Overview:RecruiterPH is a leading recruitment agency in the Philippines, specializing in staffing solutions for various industries.About the Job:We are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our WFM (Workforce Management) team.Key...

Company OverviewWe are a leading business process outsourcing company in the Philippines, dedicated to delivering exceptional customer experiences through our team of skilled professionals.Job DescriptionWe are seeking a highly motivated and experienced Strategic Workforce Coordinator to join our team. The successful candidate will be responsible for...

About the RoleWe are seeking a highly skilled Business Analyst to join our team as a WFM Executive. In this role, you will be responsible for analyzing and improving business processes related to workforce management.Key Responsibilities:Analyze and prepare headcount and capacity planners for assigned processes.Prepare forecasts for volume, productivity, and...

Qualifications: College Degree. 2-3 years experience in Workforce Management. Experience with forecasting and schedule. With supervisory experience handling Lead RTA or Lead WFM. Experience in handling all LOB (Email, chat and voice).

Job DescriptionWe are seeking a highly experienced and skilled Strategic Workforce Operations Manager to join our team at Cobden & Carter International.About the RoleThis is an exciting opportunity for a seasoned professional to lead our workforce operations function, driving business growth and excellence in our Workforce Management practices.Key...

Job SummaryWe are seeking a highly skilled Capacity Planner - Forecasting Expert to join our team at Nityo Infotech Services Philippines Inc.The ideal candidate will have a strong background in capacity planning, forecasting, and scheduling, with experience in Workforce Management (WFM) software and complex data analysis.Key Responsibilities:Compile,...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

Job Title: Senior Workforce StrategistAbout GSS PH:GSS PH is a leading organization in the industry, dedicated to providing exceptional services to our clients. We are seeking a highly skilled and experienced Senior Workforce Strategist to join our team.Salary: $120,000 - $180,000 per yearJob Description:We are looking for a talented Senior Workforce...