WFM Assistant Manager

3 weeks ago


Pasay, Philippines Tasq Staffing Solutions Full time

Responsibilities:- Lead a team of WFM Analyst- Generate long-range and short-term forecast at interval, daily and weekly level.- Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.- Create accurate schedules to balance service goals and staff preferenceQualifications:- years in Workforce Management in a contact center environment- 2 years in Scheduling and Forecasting.- Strong sensef personal stake and urgency.- Ability to foresee, dissect and fix problems using data-driven approach and common sense.- Experience in creating compelling analysis, templates, reports.- Hands on skills in Forecasting and Scheduling.- Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.- Ability to work directly with onshore client team with minimum local supervision.- Amenable to work in Mall of Asia Pasay City.- Willing to work on night shift.


  • WFM Assistant Manager

    3 weeks ago


    Pasay City, Philippines Tasq Staffing Solutions Full time

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  • WFM Assistant Manager

    3 weeks ago


    Pasay City, Philippines Tasq Staffing Solutions Full time

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