Business Development Head

1 week ago

Makati City, National Capital Region, Philippines Manila Memorial Park Full time

MMP is seeking an experienced and client-focused Manager to spearhead a newly established unit tasked with the business development of MMP Premier. The ideal candidate will be responsible for leading 2 professionals and ensuring exceptional client experience and seamless service execution.

Key Responsibilities:
  1. Strategic Leadership & Business Development:
    • Develop and implement strategies to position MMP Premier as the provider of high-end park estates and premium memorial services.
    • Recommend strategies to the CEO and execute the strategic plan for business growth.
    • Build and maintain relationships with third-party agencies targeting the higher income demographic, including but not limited to those classified as High Net Worth (HNW) individuals, and institutional bodies or clubs with large HNWI memberships.
    • Design and execute marketing and branding initiatives to enhance visibility among affluent clientele.
    • Develop pricing and bundling strategies for Premier services.
    • Conduct research to identify new business opportunities, including markets, growth areas, trends, customers, partnerships, and services. Analyze trends and competitor activities; Stay informed about industry developments and competitor strategies to identify opportunities and mitigate risks.
    • Manage and track business development; Track key metrics, identify areas for improvement, and optimize campaigns for better results.
    • Collaborate with other Departments; Work closely with Park Services, Sales and Park Operations to ensure Standard Operating Procedure (SOP) alignment and a seamless execution.
  2. Partnerships and Alliances:
    • Build and maintain strong relationships with third-party agents who target MMP.
    • Oversee the sales of park estate and columbarium spaces through third-party agents.
    • Ensure that third-party agents are well-equipped to represent the MMP Premier brand and its offerings.
    • Forge strategic partnerships, collaborations, and alliances with other businesses to strengthen the company's market position.
    • Identify and pursue new revenue streams, develop sales plans, and manage high-profile negotiations for major deals, contracts, and agreements, ensuring favorable terms for the company.
    • Help liaise with MMP Premier clients and the Park Services team of MMP.
    • Oversee personalized consultations, site visits, and concierge-level afterlife services to ensure client satisfaction.
    • Manage the execution of high-end memorial services, ensuring flawless coordination between sales, collections, and service teams.
  3. Operations & Service Excellence:
    • Work closely with internal and external partners to enhance service offerings and operational efficiency.
    • Implement quality control measures to maintain excellence in all Premier services.
    • Track and analyze the performance of business development initiatives, making data-driven adjustments as necessary.
    • Lead, mentor, and develop a team of media and service specialists.
    • Foster a culture of excellence, discretion, and empathy in client interactions.
    • Monitor team performance, providing guidance and professional development.
    • Oversee and mentor a team of business development professionals, guiding them to achieve targets and objectives.
Qualifications & Experience:
  • Bachelor's degree in Business Administration, Marketing, Hospitality, Communication Arts or a related field.
  • Minimum of 5-7 years of experience in luxury services, high-end real estate, wealth management, or Premier hospitality.
  • Proven track record in handling HNW clients, with a deep understanding of their service.
  • Strong leadership skills with experience managing a small, high-performing team.
  • Exceptional communication, negotiation, and client management skills.
  • Knowledge of memorial park operations or related industries is an advantage.
  • Ability to maintain discretion, empathy, and professionalism at all times.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

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