BPO WFM/Workforce Manager

At TASQ Staffing Solutions, we're seeking an experienced WFM/Workforce Manager to lead our strategic operations in Cebu City.Salary: The estimated salary for this role is PHP 250,000 - PHP 350,000 per annum, depending on qualifications and experience.About the RoleWe're looking for a skilled professional with 5+ years of experience in WFM managerial roles in...

Work Arrangement: Work onsite in Cebu City Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Requirements: > At least 2 years completed in College > At least 2-4 years of workforce management experience > Preferred has WFM tools knowledge; knowledge in service adherence models > Intermediate to Advanced...

Work Arrangement: Work onsite in Cebu City Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Requirements: > At least 2 years completed in College > At least 2-4 years of workforce management experience > Preferred has WFM tools knowledge; knowledge in service adherence models > Intermediate to Advanced...

Work Arrangement: Work onsite in Cebu CityShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offRequirements:> At least 2 years completed in College> At least 2-4 years of workforce management experience> Preferred has WFM tools knowledge; knowledge in service adherence models> Intermediate to Advanced Excel...

Responsibilities: - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive...

Responsibilities: - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive...

Work Setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 5+ years in WFM managerial role in BPO MUST HAVE: Experience handling the ERLANG tool Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and...

- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and...

Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...

Key skills Workforce Management Microsoft Excel WFM tools Service adherence models PIONEERING ACCOUNT Position: Workforce Management Executive Nature of Account: Airlines, Travel Type of Support: WFM - Support Functions Work arrangement: Work onsite daily Site assignment: Cebu City Salary: up to 35K Shift Schedule: Rotational (24/7) Schedule | No fixed day...

JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or...

Job OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...

JOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

Key skills Workforce Management Microsoft Excel WFM tools Service adherence models PIONEERING ACCOUNT Position: Workforce Management Executive Nature of Account: Airlines, Travel Type of Support: WFM - Support Functions Work arrangement: Work onsite daily Site assignment: Cebu City Salary: up to 35K Shift Schedule: Rotational (24/7) Schedule | No fixed day...

We are seeking a skilled WFM Real Time Analyst to join our team at Trinity Workforce Solutions. As a key member of our workforce management team, you will be responsible for ensuring operational and client goals are met through real-time analysis and reporting.The successful candidate will have 2+ years of experience in a similar role with hands-on...

Key skillsWorkforce ManagementMicrosoft ExcelWFM toolsService adherence modelsPIONEERING ACCOUNTPosition: Workforce Management ExecutiveNature of Account: Airlines, TravelType of Support: WFM - Support FunctionsWork arrangement: Work onsite dailySite assignment: Cebu CitySalary: up to 35KShift Schedule: Rotational (24/7) Schedule | No fixed day offStart...

Establish a strong presence in the Cebu City market by taking on the role of a Strategic Workforce Manager with Manpower Core Group Inc. This exciting position offers a unique opportunity to develop your skills and expertise in workforce management, working closely with airlines and travel companies.The ideal candidate will possess a deep understanding of...

Job OverviewTASQ Staffing Solutions is seeking a skilled Workforce Management Executive to lead our operational efforts. This role requires at least 2-4 years of experience in workforce management, preferably with knowledge of WFM tools and service adherence models. Key ResponsibilitiesThe successful candidate will be responsible for managing work...