Workforce Management Lead

2 days ago


Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

Company Overview

">

Quess Philippines Corporation is a leading business process management company that provides end-to-end solutions to various industries. We pride ourselves on our innovative approach, commitment to excellence, and dedication to delivering high-quality services.

">

Job Description

">

The RTA Supervisor will be responsible for managing a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs. The successful candidate will have experience in workforce management tools like Verint, Genesys, Aspect, and Calabrio, as well as advanced Excel knowledge and excellent interpersonal and communication skills.

">

Required Skills and Qualifications

">
  • 6+ years of WFM experience with hands-on experience of IEX and CXOne.
  • Working knowledge of WFM tools like Verint, Genesys, Aspect, and Calabrio.
  • Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word, and Outlook.
  • Experience with tools like Python, R, etc., will be an added advantage.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Team player as well as skilled individual contributor.
  • Excellent interpersonal and communication skills to manage team, client, and stakeholder conversations.
  • People management and ability to get work done under high-pressure situations.
">

Benefits

">

The successful candidate can expect a range of benefits, including opportunities for career growth and development, a competitive salary package, and a supportive work environment.

">

Others

">

The RTA Supervisor will be responsible for enforcing schedule adherence and KPI deliveries such as Service Level, AHT, Abandon, and ASA. They will also monitor skilling changes for various units within a business to effectively manage channels/units based on dynamic requirements.



  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position Title: Strategic Workforce ManagerJob BriefThis is a strategic role that requires a seasoned professional to manage a team of workforce managers in Cebu City.The successful candidate will have extensive experience in workforce management and possess strong leadership skills.Key Accountabilities:Develop and execute workforce management strategies to...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Company OverviewTASQ Staffing Solutions is a leading provider of workforce management solutions.Job DescriptionAs a Workforce Manager, you will be responsible for managing a team of professionals in Cebu City.Key Responsibilities:Capacity planning and schedulingReal-time management and reportingLeadership of internal and external callsRequired Skills and...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Title: BPO WFM/Workforce ManagerJob SummaryWe are seeking an experienced Workforce Manager to join our team in Cebu City.Responsibilities:Develop and implement effective workforce management strategiesManage and optimize resources to achieve business objectivesCollaborate with cross-functional teams to drive business resultsRequirements:5+ years of...


  • Iloilo City, Western Visayas, Philippines Visage Executive Search Full time

    About Visage Executive SearchWe are a leading executive search firm dedicated to providing top talent solutions for our clients. Our team of experts has a proven track record of delivering exceptional results in the field of workforce management.


  • Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Role Summary">The RTA Supervisor will lead a team of RTA analysts to ensure seamless business operations and customer satisfaction. The ideal candidate will possess strong leadership skills, experience in workforce management, and proficiency in Microsoft Office tools.">Key Responsibilities">Manage a team of RTA analysts to achieve business...


  • Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Description:As a Risk and Compliance Manager, you will play a critical role in ensuring the success of our company by leading our risk management and compliance efforts. You will be responsible for developing and implementing effective risk management strategies to mitigate potential risks, collaborating with cross-functional teams to ensure compliance...


  • Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    Job OverviewAs a Sales Associate at Staff Outsourcing Solutions, you will play a crucial role in driving business growth and revenue through effective lead generation and sales strategies.Responsibilities:- Identify and qualify potential leads using various channels.- Manage lead data, track interactions, and report on lead generation metrics using...


  • Cebu City, Central Visayas, Philippines Rcom Tech Engineering Full time

    Rcom Tech Engineering is seeking a talented Steel Structure Project Lead to lead our steel structure projects from conception to completion. As a key member of our project management team, you will be responsible for ensuring that all steel structure projects are delivered on time, within budget, and to the required quality standards.Responsibilities:Develop...


  • Cebu City, Central Visayas, Philippines Papsy's BBQ Inc. Full time

    Job SummaryPapsy's BBQ Inc. is looking for a skilled Design and Construction Lead to manage our architectural projects. This is a great opportunity to showcase your expertise in architectural design and construction management.Primary Responsibilities:Project Coordination: Coordinate and manage architectural projects from conceptualization to...


  • Cebu City, Central Visayas, Philippines Vikings Group of Companies Full time

    Job DescriptionThe Senior Dining Manager will be responsible for overseeing the overall day-to-day operations of the front of the house. This includes managing staff, ensuring high standards of service delivery, and maintaining a clean and organized environment. The ideal candidate will have excellent leadership skills and be able to motivate their team to...


  • Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Wellbeing and Mental Health Strategy LeadWe are seeking a strategic thinker and leader to drive our wellbeing and mental health initiatives forward. As a Wellbeing and Mental Health Strategy Lead, you will be responsible for developing, implementing, and managing wellbeing and resilience programs designed to support the mental health and wellbeing of our...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Required Skills and QualificationsTo succeed in this role, you must have a minimum of 2 years' experience as a Team Lead in a BPO setting, with a proven track record of delivering high-quality results and leading cross-functional teams. Additionally, you should possess excellent communication and people management skills, with the ability to work effectively...


  • Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job Overview">The RTA Supervisor will play a critical role in ensuring the success of our contact center operations. The ideal candidate will possess strong leadership skills, experience in workforce management, and proficiency in Microsoft Office tools.">Responsibilities">Lead a team of RTA analysts to achieve business objectives.Ensure schedule adherence...


  • Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    Job DescriptionWe are seeking an experienced Team Leader to join our team at Tasq Staffing Solutions. In this role, you will be responsible for leading a high-performing team to achieve exceptional results.Duties and ResponsibilitiesDevelop and implement effective strategies to improve team performance and productivity.Lead and manage a team of professionals...


  • Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full time

    **Company Overview**\Southwestern University, Inc. is a leading healthcare provider dedicated to delivering exceptional patient care and promoting a safe, clean, and organized environment.**Job Summary**\We are seeking a highly skilled and experienced General Services Head to lead our facilities management team. As the key point of contact for all...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Description for Senior Operations Manager at TASQ Staffing SolutionsWe are seeking an experienced Senior Operations Manager to join our team and drive business growth. As a key member of our management team, you will be responsible for overseeing daily operations, managing staff, and developing strategies to improve efficiency and productivity.About the...

  • Operational Manager

    4 days ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking an experienced Operational Manager to oversee daily operations and drive business growth. This role requires a strong background in people management, effective communication, and leadership.The ideal candidate will have at least 2 years of college completion and 3-5 years of experience as a Team Lead in a BPO, preferably...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Company Overview">TASQ Staffing Solutions is a leading provider of innovative staffing solutions.">Job Description">We are seeking an experienced Team Lead to oversee our 24X7 shift operations.">Required Skills and Qualifications">Applicants should have:">">2-4 years of customer service experience">Preferred banking operations experience">At least 2-3 years...


  • Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Training Operations ManagerOverview:BEST CAREERS AND OPPORTUNITIES is seeking a skilled Training Operations Manager to oversee the development and delivery of our training programs.Key Responsibilities:Training Program Management: Manage the design, development, and delivery of training programs to ensure effective knowledge transfer and skill...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Description for Team Management Professional at TASQ Staffing SolutionsWe are seeking an experienced Team Management Professional to join our team and drive business growth. As a key member of our management team, you will be responsible for overseeing daily operations, managing staff, and developing strategies to improve efficiency and...