Workforce Operations Manager
18 hours ago
The Role Overview
Our client is a leading provider of Workforce Management solutions, seeking an experienced Senior Manager to oversee the WFM, AP, and QA functional teams. As a key member of the leadership team, you will be responsible for ensuring seamless operations across all areas of responsibility.
Main Responsibilities:
- Manage the cost structure and budget for the WFM, AP, and QA functions.
- Collaborate with Command Center leads on sales and RFP activities, including development of sales materials, proposals, demos, and site tours.
- Identify opportunities to expand service offerings into new contracts and accounts.
- Drive initiatives to reduce costs while optimizing shared services models.
- Lead efforts to standardize processes across contracts, ensuring operational efficiency.
Key Requirements:
- 15+ years of experience in Workforce Management, with a minimum of 7 years in leadership roles (managing managers or senior managers).
- Comprehensive expertise in Workforce Management, including RTA, Forecasting, Scheduling, and Capacity Planning.
- Strong strategic and operational skills with experience in managing service delivery in BPO or shared services environments.
- Excellent financial acumen with a focus on budget management and cost optimization.
Benefits:
- Project Shift Schedule: Mid Shift
- Project Rest Days: Weekends Off
- Location: Mandaluyong
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