WFM Lead

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Job SummaryWe are seeking a highly skilled WFM Operations Manager to join our team at RecruiterPH. The successful candidate will be responsible for managing workforce planning and scheduling for our operations.Key Responsibilities:Prepare and maintain headcount and capacity planners for assigned processes.Prepare forecasts for volume, productivity, and...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

**Job Title:** Senior WFM Operations Manager**Company Overview:** Quess Philippines Corporation is a globally recognized leader in the Business Process Management (BPM) industry, offering end-to-end BPM solutions to various sectors. Our diverse portfolio of services encompasses Business Process Management, Human Resources Management, and Facility...

At TASQ Staffing Solutions, we are seeking a skilled workforce management executive to lead our team. The ideal candidate will have at least 2-4 years of experience in workforce management and proficiency in WFM tools, as well as excellent communication skills.The selected individual will be responsible for ensuring service adherence models are implemented...

Company Overview:RecruiterPH is a leading recruitment agency in the Philippines, specializing in staffing solutions for various industries.About the Job:We are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our WFM (Workforce Management) team.Key...

About the RoleWe are seeking a highly skilled Business Analyst to join our team as a WFM Executive. In this role, you will be responsible for analyzing and improving business processes related to workforce management.Key Responsibilities:Analyze and prepare headcount and capacity planners for assigned processes.Prepare forecasts for volume, productivity, and...

Job SummaryWe are seeking a highly skilled Capacity Planner - Forecasting Expert to join our team at Nityo Infotech Services Philippines Inc.The ideal candidate will have a strong background in capacity planning, forecasting, and scheduling, with experience in Workforce Management (WFM) software and complex data analysis.Key Responsibilities:Compile,...

Workforce Management LeadWork Setup: Night and shifting schedule, work onsiteLocation: CebuSalary Range: 35K - 40KKey Requirements:Excellent communication skillsGood analytical skills for MIS & number crunching2-5 years RTA/MIS experience in a BPO settingKnowledge and experience using WFM Tool Competency (IEX, eWFM, etc...)Availability to start ASAP...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

Key Requirements:• Minimum Qualifications: 2nd year College undergraduate, Vocational Diploma (2yrs.), Associate's Degree (2yrs.), or College Graduate• Workforce Management Experience: 2-4 years• Preferred Skills: WFM tools knowledge, service adherence models, Excel skills (rating of 6-7 out of 10)About the Role:TASQ Staffing Solutions is seeking a...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

LOCATION: CEBU PHILIPPINES JOB TITLE: SENIOR OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource...

LOCATION: CEBU PHILIPPINES JOB TITLE: OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and...

LOCATION: CEBU PHILIPPINES JOB TITLE: SENIOR OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource...

LOCATION: CEBU PHILIPPINES JOB TITLE: OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and...

Job Title: Service Delivery LeadJob Summary:The Service Delivery Lead is responsible for ensuring excellent customer service delivery of all technology solutions and products to clients. This involves effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of...