WFM Lead

At TASQ Staffing Solutions, we're seeking an experienced WFM/Workforce Manager to lead our strategic operations in Cebu City.Salary: The estimated salary for this role is PHP 250,000 - PHP 350,000 per annum, depending on qualifications and experience.About the RoleWe're looking for a skilled professional with 5+ years of experience in WFM managerial roles in...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

Job SummaryThe Operations Manager - WFM Analytics Specialist will oversee all real-time Workforce Management (WFM) activities to ensure operational and client goals are met. This role requires strong analytical skills to implement analysis and reporting via WFM tools available, as well as the ability to prepare daily/weekly/monthly reports for leadership and...

Job SummaryThis role involves overseeing the management of workforce management (WFM) solutions to ensure seamless operational activities across phone, email, chat, community, and social media support channels. As an RTA Supervisor at Quess Philippines Corporation, you will be responsible for managing a team of analysts to guarantee business continuity...

Work Setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 5+ years in WFM managerial role in BPO MUST HAVE: Experience handling the ERLANG tool Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and...

Work Setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 5+ years in WFM managerial role in BPO MUST HAVE: Experience handling the ERLANG tool Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and...

Work Setup: On-site in Cebu CityShift Schedule: Shifting ScheduleRequired Qualifications:Bachelor’s/College Degree 5+ years in WFM managerial role in BPOMUST HAVE: Experience handling the ERLANG toolExcellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and external calls...

At TASQ Staffing Solutions, we offer a unique opportunity to leverage your workforce management expertise in a fast-paced environment.We are seeking an experienced Operational Management Lead who can drive our 24/7 rotational schedule with a focus on service adherence models and Excel skills.• Estimated Salary: $80,000 - $120,000 per annum, commensurate...

Job OverviewTASQ Staffing Solutions is seeking a skilled Workforce Management Executive to lead our operational efforts. This role requires at least 2-4 years of experience in workforce management, preferably with knowledge of WFM tools and service adherence models. Key ResponsibilitiesThe successful candidate will be responsible for managing work...

Company OverviewWe are a leading business process outsourcing company in the Philippines, dedicated to delivering exceptional customer experiences through our team of skilled professionals.Job DescriptionWe are seeking a highly motivated and experienced Strategic Workforce Coordinator to join our team. The successful candidate will be responsible for...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

About TASQ Staffing Solutions">TASQ Staffing Solutions is a reputable staffing agency dedicated to providing exceptional workforce solutions. We strive to connect top talent with leading organizations, fostering growth and success in the industry.">Job Summary">We are seeking an experienced Workforce Manager to join our team. The ideal candidate will have a...

TASQ Staffing Solutions seeks a seasoned Workforce Management Scheduler to join our team.Job SummaryThe ideal candidate will have at least 2 years of experience in workforce management, with expertise in forecasting and scheduling.About TASQ Staffing SolutionsWe are a leading staffing solutions company dedicated to providing top talent to businesses across...

About UsQuess Philippines Corporation is a leading provider of business process management solutions.Job Title: Operations Manager - Scheduling and Planning ExpertWe are seeking an experienced Operations Manager - Scheduling and Planning Expert to join our team. This role will be responsible for scheduling and planning operations, ensuring efficient...

LOCATION: CEBU PHILIPPINES JOB TITLE: SENIOR OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource...

LOCATION: CEBU PHILIPPINES JOB TITLE: OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and...

LOCATION: CEBU PHILIPPINES JOB TITLE: SENIOR OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource...