Assistant Manager
2 days ago
Position Summary:The Assistant Manager - Operations in a Business Process Outsourcing (BPO) environment plays a pivotal role in managing day-to-day operations, ensuring service delivery excellence, and driving team performance. This role requires leadership skills, operational expertise, and the ability to maintain client satisfaction while meeting organizational goals and KPIs.Key Responsibilities:Operational Management:Oversee daily operations to ensure efficient workflow and process execution.Monitor and manage KPIs, SLAs, and other performance metrics to meet client requirements.Ensure adherence to operational policies, procedures, and quality standards.Team Leadership:Manage and lead a team of team leaders and agents, providing guidance and support.Conduct regular team meetings to communicate goals, address challenges, and review performance.Develop team members through coaching, training, and performance feedback.Client Relationship Management:Act as a liaison between the client and the operations team to address queries, concerns, and updates.Build and maintain strong client relationships to ensure satisfaction and trust.Ensure all client deliverables are met accurately and on time.Performance Improvement:Identify gaps in operational processes and implement solutions to improve efficiency and quality.Analyze data and trends to forecast operational needs and recommend strategies for improvement.Collaborate with Quality Assurance and Training teams to enhance team performance.Workforce and Resource Planning:Assist in workforce planning to ensure adequate staffing levels and resource allocation.Manage scheduling, attendance, and adherence to ensure smooth operations.Address and resolve issues such as absenteeism, attrition, and performance discrepancies.Reporting and Documentation:Prepare and present reports on team and operational performance to senior management.Maintain accurate records of team performance, client interactions, and operational updates.Ensure compliance with BPO documentation standards and processes.Compliance and Risk Management:Ensure compliance with company policies, client-specific guidelines, and regulatory requirements.Identify potential risks in operations and implement preventive measures.Qualifications:Education:Bachelor’s degree in Business Administration, Management, or a related field.Experience:3-5 years of experience in a BPO or contact center environment, with at least 1-2 years in a supervisory or leadership role.Proven track record of managing teams and meeting performance targets.Skills:Strong leadership and team management skills.Excellent communication, interpersonal, and problem-solving abilities.Proficiency in performance management tools and Microsoft Office Suite (Excel, PowerPoint, etc.).Analytical mindset with a focus on process improvement.
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Chief Financial Operations Manager
2 days ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeJob Title: Chief Financial Operations ManagerOverview:We are seeking a highly skilled Certified Public Accountant (CPA) to oversee and manage financial operations for our client in Hawaii. As a dynamic web design, development, and marketing company, we are committed to crafting exceptional digital experiences.Salary Range:The estimated annual salary for this...
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Senior Financial Operations Manager
1 week ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeAbout the RoleWe are seeking a highly skilled Senior Financial Operations Manager to oversee and manage financial operations for our client. The ideal candidate will have a strong background in accounting with experience supporting travel, tourism, or e-commerce businesses in the US market.Job Description:This is a dynamic opportunity to join our team as a...
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Financial Operations Coordinator
1 month ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeAbout the Role:">Project Assistant is seeking an experienced Bookkeeper to join our team. The ideal candidate will have expertise in managing finances for travel agencies, ensuring accurate record-keeping, and supporting the agency's financial operations with precision and efficiency.">Responsibilities:">Maintain and reconcile financial records, including...
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CPA
7 hours ago
Iloilo City, Philippines Project Assistant Full timeOverview:Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients’ success.Description:We are seeking a Certified Public Accountant (CPA) to...
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Strategic Marketing Director for Hawaii.com
1 week ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeProject Assistant is a dynamic web design, development, and marketing company dedicated to delivering innovative digital solutions that drive client success. With a focus on crafting exceptional experiences, our team combines creative vision with technical expertise.We are seeking an experienced Fractional Chief Marketing Officer (CMO) to lead marketing...
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Financial Operations Specialist
2 months ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeJob OverviewWe are seeking an experienced Bookkeeper to join our team at Project Assistant, a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences.About the RoleThe ideal candidate will ensure accurate record-keeping, manage transactions, and support the agency's financial operations with precision and...
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Fractional Chief Marketing Officer
2 weeks ago
Iloilo City, Philippines Project Assistant Remote Work Freelance Full timeOverview:Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients’ success.Description:We are looking for an experienced Fractional Chief...
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Senior Laravel Developer
2 months ago
Makati City, National Capital Region, Philippines Project Assistant Full timeAbout the RoleWe are seeking a highly skilled Senior Backend Engineer to join our team at Project Assistant. As a key member of our development team, you will be responsible for designing, developing, and maintaining robust and scalable backend systems.Key ResponsibilitiesBackend System Development: Develop and maintain custom Laravel applications, ensuring...
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AWS Infrastructure Specialist
2 weeks ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeProject Overview">At Project Assistant, we're committed to delivering exceptional digital experiences for our clients. As a dynamic web design, development, and marketing company, we're seeking a highly skilled DevOps AWS Expert to join our team on a short-term project.">About the Role">We're looking for an experienced professional with a strong background...
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Lead Marketing Strategist for Hawaii.com
10 hours ago
Iloilo City, Western Visayas, Philippines Project Assistant Full timeJob OverviewProject Assistant is a dynamic web design, development, and marketing company dedicated to crafting exceptional digital experiences. Our team comprises creative visionaries and tech-savvy professionals focused on delivering innovative solutions that drive client success.About the RoleWe are seeking an experienced Chief Marketing Officer (CMO) to...
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Chief Marketing Officer
24 hours ago
Iloilo City, Philippines Project Assistant Remote Work Freelance Full timeOverview:Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients’ success.Description:We are seeking an experienced Fractional Chief...
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Assistant Category Manager
9 hours ago
Cebu City, Philippines ShipNow Information Technology Full timeDuties and Responsibilities:-Answer and reply to any inquiries promptly in relation to the company's products and services.-Choose suitable responses to customer issues and provide reasonable solutions quickly.-Foresees customers' needs and following up with previous customer issues.-Keep records of customer interactions, transaction and complaints.-Ensure...
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Assistant Category Manager
16 hours ago
Cebu City, Philippines ShipNow Information Technology Full timeDuties and Responsibilities: -Answer and reply to any inquiries promptly in relation to the company's products and services. -Choose suitable responses to customer issues and provide reasonable solutions quickly. -Foresees customers' needs and following up with previous customer issues. -Keep records of customer interactions, transaction and...
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Assistant Category Manager
14 hours ago
Cebu City, Philippines ShipNow Information Technology Full timeDuties and Responsibilities: -Answer and reply to any inquiries promptly in relation to the company's products and services. -Choose suitable responses to customer issues and provide reasonable solutions quickly. -Foresees customers' needs and following up with previous customer issues. -Keep records of customer interactions, transaction and...
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Assistant Manager
1 week ago
Cebu, Philippines Growthfn Full timePosition Summary: The Assistant Manager - Operations in a Business Process Outsourcing (BPO) environment plays a pivotal role in managing day-to-day operations, ensuring service delivery excellence, and driving team performance. This role requires leadership skills, operational expertise, and the ability to maintain client satisfaction while meeting...
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Assistant Manager
1 week ago
Cebu, Philippines Growthfn Full timePosition Summary: The Assistant Manager - Operations in a Business Process Outsourcing (BPO) environment plays a pivotal role in managing day-to-day operations, ensuring service delivery excellence, and driving team performance. This role requires leadership skills, operational expertise, and the ability to maintain client satisfaction while meeting...
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HR/ADM Assistant Manager
2 days ago
Cebu City, Philippines Access E-Talk Plus, Inc. Full timeJOB RESPONSIBILITIES:-To work closely with HR/ADM Section Head to ensure that the day-to-day HR/ADM tasks and responsibilities has been met based on their schedule of activities-Align HR programs with the corporate direction and strategies.-Support in developing and implementing programs and policies to meet business/corporate goals.-Support in strengthening...
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HR/ADM Assistant Manager
5 days ago
Cebu City, Philippines Access E-Talk Plus, Inc. Full timeJOB RESPONSIBILITIES: -To work closely with HR/ADM Section Head to ensure that the day-to-day HR/ADM tasks and responsibilities has been met based on their schedule of activities -Align HR programs with the corporate direction and strategies. -Support in developing and implementing programs and policies to meet business/corporate goals. -Support in...
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HR/ADM Assistant Manager
4 days ago
Cebu City, Philippines Access E-Talk Plus, Inc. Full timeJOB RESPONSIBILITIES: -To work closely with HR/ADM Section Head to ensure that the day-to-day HR/ADM tasks and responsibilities has been met based on their schedule of activities -Align HR programs with the corporate direction and strategies. -Support in developing and implementing programs and policies to meet business/corporate goals. -Support in...
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Personal Assistant
1 month ago
Cebu City, Philippines Masong Realty Full timePersonal Assistant Description: Your personal assistant is a dependable and versatile professional who supports you in managing both business and personal responsibilities. Their key roles include: Monitoring daily sales and staff at the billiard business and Clean Habit Carwash to ensure seamless operations. Assisting with staff management, addressing...