Assistant Manager
1 week ago
The Assistant Manager - Operations in a Business Process Outsourcing (BPO) environment plays a pivotal role in managing day-to-day operations, ensuring service delivery excellence, and driving team performance. This role requires leadership skills, operational expertise, and the ability to maintain client satisfaction while meeting organizational goals and KPIs.
Key Responsibilities:
Operational Management:
Oversee daily operations to ensure efficient workflow and process execution.
Monitor and manage KPIs, SLAs, and other performance metrics to meet client requirements.
Ensure adherence to operational policies, procedures, and quality standards.
Team Leadership:
Manage and lead a team of team leaders and agents, providing guidance and support.
Conduct regular team meetings to communicate goals, address challenges, and review performance.
Develop team members through coaching, training, and performance feedback.
Client Relationship Management:
Act as a liaison between the client and the operations team to address queries, concerns, and updates.
Build and maintain strong client relationships to ensure satisfaction and trust.
Ensure all client deliverables are met accurately and on time.
Performance Improvement:
Identify gaps in operational processes and implement solutions to improve efficiency and quality.
Analyze data and trends to forecast operational needs and recommend strategies for improvement.
Collaborate with Quality Assurance and Training teams to enhance team performance.
Workforce and Resource Planning:
Assist in workforce planning to ensure adequate staffing levels and resource allocation.
Manage scheduling, attendance, and adherence to ensure smooth operations.
Address and resolve issues such as absenteeism, attrition, and performance discrepancies.
Reporting and Documentation:
Prepare and present reports on team and operational performance to senior management.
Maintain accurate records of team performance, client interactions, and operational updates.
Ensure compliance with BPO documentation standards and processes.
Compliance and Risk Management:
Ensure compliance with company policies, client-specific guidelines, and regulatory requirements.
Identify potential risks in operations and implement preventive measures.
Qualifications:
Education:
Bachelor’s degree in Business Administration, Management, or a related field.
Experience:
3-5 years of experience in a BPO or contact center environment, with at least 1-2 years in a supervisory or leadership role.
Proven track record of managing teams and meeting performance targets.
Skills:
Strong leadership and team management skills.
Excellent communication, interpersonal, and problem-solving abilities.
Proficiency in performance management tools and Microsoft Office Suite (Excel, PowerPoint, etc.).
Analytical mindset with a focus on process improvement.
-
Assistant Manager
1 week ago
Cebu, Philippines Growthfn Full timePosition Summary: The Assistant Manager - Operations in a Business Process Outsourcing (BPO) environment plays a pivotal role in managing day-to-day operations, ensuring service delivery excellence, and driving team performance. This role requires leadership skills, operational expertise, and the ability to maintain client satisfaction while meeting...
-
Assistant Category Manager
12 hours ago
Cebu City, Philippines ShipNow Information Technology Full timeDuties and Responsibilities:-Answer and reply to any inquiries promptly in relation to the company's products and services.-Choose suitable responses to customer issues and provide reasonable solutions quickly.-Foresees customers' needs and following up with previous customer issues.-Keep records of customer interactions, transaction and complaints.-Ensure...
-
Assistant Category Manager
19 hours ago
Cebu City, Philippines ShipNow Information Technology Full timeDuties and Responsibilities: -Answer and reply to any inquiries promptly in relation to the company's products and services. -Choose suitable responses to customer issues and provide reasonable solutions quickly. -Foresees customers' needs and following up with previous customer issues. -Keep records of customer interactions, transaction and...
-
Assistant Category Manager
18 hours ago
Cebu City, Philippines ShipNow Information Technology Full timeDuties and Responsibilities: -Answer and reply to any inquiries promptly in relation to the company's products and services. -Choose suitable responses to customer issues and provide reasonable solutions quickly. -Foresees customers' needs and following up with previous customer issues. -Keep records of customer interactions, transaction and...
-
Virtual Assistant
3 months ago
Cebu, Philippines V-Assist Full timeCompany Name: V-Assist V-Assist is a dynamic and innovative company focused on providing top-tier virtual assistant services to a diverse range of clients. We are currently seeking a motivated individual and diligent people to join our vibrant remote team for the following positions: • Appointment Setter • Medical Receptionist • Customer Support ...
-
Office Assistant
6 days ago
Cebu, Philippines Summer Technic Corp Full timeWe are looking for a reliable and organized Office Assistant to join our team at Sace Lady. In this role, you will handle daily administrative tasks, manage documents, prepare reports, and assist with office communications. You will play a key role in ensuring smooth office operations and supporting various departments. This position requires proficiency in...
-
Office Assistant
1 week ago
Cebu, Philippines Summer Technic Corp Full timeWe are looking for a reliable and organized Office Assistant to join our team at Sace Lady. In this role, you will handle daily administrative tasks, manage documents, prepare reports, and assist with office communications. You will play a key role in ensuring smooth office operations and supporting various departments. This position requires proficiency in...
-
Office Assistant
19 hours ago
Cebu, Philippines Summer Technic Corp Full timeWe are looking for a reliable and organized Office Assistant to join our team at Sace Lady. In this role, you will handle daily administrative tasks, manage documents, prepare reports, and assist with office communications. You will play a key role in ensuring smooth office operations and supporting various departments. This position requires proficiency in...
-
Office Assistant
17 hours ago
Cebu, Philippines Summer Technic Corp Full timeWe are looking for a reliable and organized Office Assistant to join our team at Sace Lady. In this role, you will handle daily administrative tasks, manage documents, prepare reports, and assist with office communications. You will play a key role in ensuring smooth office operations and supporting various departments. This position requires proficiency in...
-
Virtual Assistant
2 months ago
Cebu, Philippines V-Assist Full timeCompany Name: V-Assist V-Assist is a dynamic and innovative company focused on providing top-tier virtual assistant services to a diverse range of clients. We are currently seeking a motivated individual and diligent people to join our vibrant remote team for the following positions: • Appointment Setter • Medical Receptionist • Customer Support ...
-
Assistant Manager
7 months ago
Cebu, Philippines Recruiter PH Full timeAssistant Manager - Shared Services Payroll 4-5 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills Graduate (Bachelor’s Degree Completed) ASAP he should join minimum 3 years of experience in BPO Setup Cebu Location Work from office
-
Assistant Manager
7 months ago
Cebu, Philippines RecruiterPH Full timeDescription / Requirements - Assistant Manager - Shared Services Payroll - 4-5 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills - Graduate (Bachelor’s Degree Completed) - Can join ASAP - minimum 3 years of experience in BPO Setup Work locatio: Cebu Work from office
-
Executive Assistant to the CEO
7 months ago
Cebu, Philippines Gratitude Philippines Full timeJob Description We are seeking an experienced and proactive Executive Assistant to provide high-level administrative support to the CEO. The ideal candidate will be well-organized, detail-oriented, and capable of handling a wide range of administrator and executive support-related tasks. The Executive Assistant will serve as the primary point of contact for...
-
Assistant Manager
7 months ago
Cebu, Philippines Recruiter PH Full timeAssistant Manager - Shared Services Payroll 4-5 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills Graduate (Bachelor’s Degree Completed) ASAP he should join minimum 3 years of experience in BPO Setup Cebu Location Work from office
-
Executive Assistant to the CEO
7 months ago
Cebu, Philippines Gratitude Philippines Full timeJob Description We are seeking an experienced and proactive Executive Assistant to provide high-level administrative support to the CEO. The ideal candidate will be well-organized, detail-oriented, and capable of handling a wide range of administrator and executive support-related tasks. The Executive Assistant will serve as the primary point of contact for...
-
Assistant Manager
7 months ago
Cebu, Philippines RecruiterPH Full timeDescription / Requirements - Assistant Manager - Shared Services Payroll - 4-5 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills - Graduate (Bachelor’s Degree Completed) - Can join ASAP - minimum 3 years of experience in BPO Setup Work locatio: Cebu Work from office
-
Bilingual Property Manager Assistant
7 months ago
Cebu, Philippines Cyberbacker Full timeJob Overview: We are seeking a bilingual Spanish-speaking Property Manager Assistant to support our property management team. The ideal candidate will handle inbound calls and coordinate repairs for renters, primarily working weekends. Key Responsibilities: Inbound Communication: Answer inbound calls from renters reporting issues or requesting...
-
HR/ADM Assistant Manager
2 days ago
Cebu City, Philippines Access E-Talk Plus, Inc. Full timeJOB RESPONSIBILITIES:-To work closely with HR/ADM Section Head to ensure that the day-to-day HR/ADM tasks and responsibilities has been met based on their schedule of activities-Align HR programs with the corporate direction and strategies.-Support in developing and implementing programs and policies to meet business/corporate goals.-Support in strengthening...
-
HR/ADM Assistant Manager
5 days ago
Cebu City, Philippines Access E-Talk Plus, Inc. Full timeJOB RESPONSIBILITIES: -To work closely with HR/ADM Section Head to ensure that the day-to-day HR/ADM tasks and responsibilities has been met based on their schedule of activities -Align HR programs with the corporate direction and strategies. -Support in developing and implementing programs and policies to meet business/corporate goals. -Support in...
-
Bilingual Property Manager Assistant
6 months ago
Cebu, Philippines Cyberbacker Full timeJob Overview: We are seeking a bilingual Spanish-speaking Property Manager Assistant to support our property management team. The ideal candidate will handle inbound calls and coordinate repairs for renters, primarily working weekends. Key Responsibilities: Inbound Communication: Answer inbound calls from renters reporting issues or requesting...