Assistant Category Manager

4 days ago


Cebu City, Philippines ShipNow Information Technology Full time

Duties and Responsibilities:-Answer and reply to any inquiries promptly in relation to the company's products and services.-Choose suitable responses to customer issues and provide reasonable solutions quickly.-Foresees customers' needs and following up with previous customer issues.-Keep records of customer interactions, transaction and complaints.-Ensure customer satisfaction and provide professional customer support.-Overseeing customer service/order processing/warranty and general operations of the business operations.-Organize and moderated Daily Order list, and warranty list in all platforms.-Auditing Amazon A+ Contents, FF, TPW and other listing platforms for accurate data and information.-Assist in over-all warranty and replacement issues occurred.-Other Ad-hoc tasks.The candidate must have:- at least 1 year related experience as Assistant Category Manager- at least 1 year experience in Customer Service (BPO or International company)- proficient in processing sales orders, auditing and warranty issues handling- experience in Customer Escalation Handling/ Good conflict resolution skills- must be goal-oriented, organized, and ready to work/think outside the box- excellent attention to detail and documentation skills. (a must)- excellent written and verbal communication skills in English (a must)- outstanding phone and email etiquetteJob Type: Full-timePay: Php22,000.00 - Php32,000.00 per monthWork from homeSchedule:Day shiftEarly shiftMonday to FridayCustomer service: 1 year (Required)Sales Order Processing: 1 year (Required)Product warranties: 1 year (Required)



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