Canadian Payroll and Benefits Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Hexaware Technologies Full time
Canadian Payroll and Benefits Specialist

The Global HR Support Services team possess deep knowledge and expertise of Benefits, Payroll and HR fields for our domestic and Canadian customers, enhancing the customer experience.

This team ensures quality service and operational excellence within the parameters of the program and delivery standards. We collaborate with all groups to assess escalated matters resulting from technology through data integrity, and research, perform root cause analysis, and resolution for the best outcome for both the company and the customer.

  • Manage a Canadian and US client portfolio, with primary focus on businesses with more than 15 worksite employees.
  • Process required tasks to ensure timely resolution of customer and WSE requests. Manage and resolves open cases in the CRM system with a high emphasis on timeliness and quality.
  • Address system and data errors to ensure accurate processing of HR, payroll and benefits.
  • Build and maintain effective business relationships with internal groups to resolve customer facing issues.
  • Triage and assess issues to identify root cause and process improvement opportunities.
  • Resolve moderate to complex inquiries from customers and internal groups. Provides support and expertise regarding compliance and regulatory requirements.
Your application will include the following questions:

What's your expected monthly basic salary?

Information & Communication Technology

Hexaware is a fast growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation.

Hexaware's Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are now on a journey of metamorphosing the experiences of the customer's customers by leveraging our industry-leading delivery and execution model, built around the strategy— 'Automate Everything TM ,Cloudify Everything TM, Transform Customer Experiences TM". Powering Hexaware's complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients' business.

The digitally empowered workforce of Hexaware represents various nationalities, comprising 19,407 employees, lives the company's philosophy of 'customer success, first and always'. The company reported 2019 global revenue of USD $793 Mn.

Exciting isn't? Follow Hexaware to get a glimpse of technology disruptions and exciting digital transformations on the horizon.

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Hexaware is a fast growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation.

Hexaware's Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are now on a journey of metamorphosing the experiences of the customer's customers by leveraging our industry-leading delivery and execution model, built around the strategy— 'Automate Everything TM ,Cloudify Everything TM, Transform Customer Experiences TM". Powering Hexaware's complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients' business.

The digitally empowered workforce of Hexaware represents various nationalities, comprising 19,407 employees, lives the company's philosophy of 'customer success, first and always'. The company reported 2019 global revenue of USD $793 Mn.

Exciting isn't? Follow Hexaware to get a glimpse of technology disruptions and exciting digital transformations on the horizon.

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