Customer Support Representative

2 weeks ago

Koronadal P, Philippines Ideas Unlimited LLC Full time ₱192,000 - ₱228,000 per year

We are looking for a proactive and detail-oriented Customer Support Representative to join our remote team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and can communicate clearly and professionally across digital platforms.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone in a timely and courteous manner
  • Provide accurate information about products, services, policies, and procedures
  • Troubleshoot customer issues and escalate complex cases to appropriate departments
  • Maintain detailed records of customer interactions using CRM tools
  • Follow up with customers to ensure resolution and satisfaction
  • Assist in updating FAQs, help center articles, and support documentation
  • Collaborate with internal teams to improve customer experience and feedback loops
  • Meet performance metrics including response time, resolution rate, and customer satisfaction

Qualifications:

  • Proven experience in customer service or virtual assistance (preferably remote)
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and attention to detail
  • Familiarity with CRM systems, help desk software, and online communication tools
  • Ability to multitask, prioritize, and manage time effectively
  • Reliable internet connection and a quiet workspace
  • Positive attitude and a customer-first mindset

Job Types: Full-time, Permanent

Pay: Php16, Php19,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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