Customer Service Representative

1 week ago

Fort Bonifacio P, Philippines Thompson Property Management Full time ₱36,500 per year

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various inquiries efficiently.

Duties

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information regarding products and services to enhance customer satisfaction.
  • Assist with data entry tasks and maintain detailed records of customer interactions.
  • Handle outbound calls to follow up on customer issues or promote new services.
  • Process transactions and manage cash handling accurately.
  • Collaborate with team members to resolve complex issues and improve service delivery.
  • Utilize Microsoft Office applications for reporting and documentation purposes.
  • Analyze customer feedback to identify areas for improvement in service delivery.

Skills

  • Strong communication skills with the ability to convey information clearly and effectively.
  • Bilingual or multilingual capabilities are highly desirable for serving diverse clientele.
  • Previous experience in customer service or call center environments is preferred.
  • Proficient in data entry with attention to detail for maintaining accurate records.
  • Excellent phone etiquette and interpersonal skills to foster positive client relationships.
  • Familiarity with Microsoft Office Suite and general computer skills for efficient task management.
  • Sales experience is a plus, as you may assist in promoting products during customer interactions.
  • Strong analytical skills to assess situations and provide effective solutions promptly.
  • Typing proficiency to ensure quick response times during communications. Join us as we strive to deliver outstanding customer experiences while fostering a supportive work environment

Job Type: Full-time

Pay: From Php100.00 per day

Benefits:

  • Paid training

Work Location: In person

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