Customer Service Representatives

2 weeks ago

Ormoc City P, Philippines Virtual Staffing Solutions Full time ₱150,000 - ₱250,000 per year
Description

Virtual Staffing Solutions is currently looking for Customer Service Representatives to join our growing team. We are seeking a detail-oriented and customer-focused professional to join our team. The role is responsible for providing efficient support and ensuring smooth coordination of paraprofessional and escort/translation services.

Key Responsibilities
  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Resolve customer concerns, complaints, and inquiries efficiently and effectively.
  • Document customer interactions and maintain accurate records in the system.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction targets.
Skills, Knowledge & Expertise
  • BPO experience is preferred but not required
  • Background in healthcare administration, customer service, or a related field is a plus.
  • Ability to manage time effectively and stay organized in a fast-paced environment.
  • Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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