Customer Experience Representative

2 weeks ago

Pasong Tamo P, Philippines GATEWAY MOTORS CEBU INC. Full time ₱250,000 - ₱350,000 per year
  • Customer Experience Representative (CER) at a car dealership builds customer loyalty by managing relationships, addressing concerns, gathering feedback, and promoting dealership services. Their responsibilities include handling inquiries, resolving complaints by coordinating with other departments, scheduling service appointments, and conducting post-sale follow-ups to gauge satisfaction and identify improvement areas. They also contribute to maintaining a positive dealership atmosphere and promoting offers to enhance the overall customer experience.

Key Responsibilities

  • Customer communication and support
  • Customer front-line: Act as the main point of contact for customer inquiries, concerns, and requests via phone, email, or in-person.
  • Post-sale follow-up: Conduct after-sales follow-up calls or messages to gather feedback on the sales and delivery experience.
  • Service reminders: Remind customers about upcoming preventive maintenance service (PMS) schedules and confirm their appointments.
  • Service updates: Provide customers with timely updates on the status of their vehicle while it is in the service center.
  • Transactional updates: Keep customers informed on transaction statuses, such as vehicle registration with the Land Transportation Office (LTO) or plate availability.

Customer issue resolution

  • Complaint handling: Address and resolve customer complaints promptly and professionally, coordinating with other departments as needed.

Administrative and brand representation

  • Reporting: Prepare and submit regular reports to management on customer concerns, satisfaction metrics, and follow-up activities.

Skills and Qualification With :

Good Communication Skills

Interpersonal and Customer Service

Active Listening and Adaptability

Computer Literate

Dealer Location : Suzuki Pasong Tamo

Job Types: Full-time, Permanent

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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