Customer Service Representative

2 weeks ago

Angeles P, Philippines Paragon Global Offshoring Corp. Full time ₱300,000 - ₱600,000 per year

Job description:

Customer Service Representative Role Responsibilities:

Call/Scheduling Department representative's primary duty and responsibility is to ensure we obtain subpoenaed records by the due date and to build and maintain a great professional relationship with custodian of records. Duties Include:

  • Assisting custodians with scheduling appointments, questions and concerns regarding the release of records.
  • Taking inbound and making outbound calls
  • Verifying data on initial call
  • Follow-up on requests
  • Routing work
  • Create letters, save and mail to custodian
  • Obtain the correct records
  • Update orders with clear detailed notes
  • Other duties as assigned

Skills and Requirements:

  • Excellent communication skills, both verbal and written

Strong phone etiquette and active listening abilities

  • Highly detail-oriented and organized
  • Tenacious and self-motivated
  • Proficient typing skills and high level of accuracy
  • Ability to work independently and manage multiple tasks simultaneously
  • Experience in a call center or BPO environment
  • Knowledge of worker's compensation is a plus

Job Types: Full-time, Permanent

Benefits:

  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Angeles 2009 P03: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • On-site parking
  • Paid training

Work Location: In person

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