Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱40,000 - ₱120,000 per year
We're Peak Design, and we design, build, and sell photography and lifestyle products all over the world. You might also recognize us from other websites like Kickstarter, where we've launched all our products across 7 campaigns, earning the title as the most crowdfunded company in existence.

We have a passion for our team's happiness, and environmental responsibility, and doing what we can to have a positive impact on the world.  Our team is strong and growing and we're proud of our mission, our products, and most of all, our people. Also, we like to have a good time at work, and we're looking for someone with the same mentality.

Overall Role Purpose

The Customer Service Representative (Contractual) will provide email support for Peak Design products, handling customer inquiries about product features, availability, shipping, and warranty concerns. This includes processing warranty claims by analyzing issues, providing solutions, and arranging replacements for items such as bags, straps, mobile and capture devices; managing product returns and refunds for undesired items; assisting with product registration; and coordinating with logistics partners regarding shipment tracking and delivery status. The ideal candidate will work on a fixed night shift schedule, including weekends, demonstrate passion and determination in helping customers, treat them with respect, and deliver excellent support with professionalism, empathy, and charm.

Job Description
  • Answer products inquiries and process warranty claims through email, chat via Gladly.
  • Identify and assess customers needs by working with customers to achieve satisfaction.
  • Provide accurate, complete information and resolved by using the right methods/tools like Shopify, Netsuite, Shipwire, Shipstation and other related logistics tool.
  • Handle customer issues, provide appropriate solutions and alternatives efficiently on the first contact.
  • Proactive customer management, including resolution of issues and follow up responses.
  • Clear and accurate communication with Logistics partner regarding tracking of shipment and status inquiries.
Requirements
  • At least 2+ years of eCommerce customer service experience, with exposure to back-office, email, or non-voice accounts in the BPO industry.
  • Proficient in Shopify (required), with working knowledge of Netsuite, Shipwire, Ship station, and experience handling Amazon-related operations (preferred).
  • Familiarity with Gladly or other email/chat-based CRMs.
  • Skilled in handling customer inquiries, warranty claims, returns/refunds, order reviews, and fraud investigations.
  • Solid working knowledge of MS Office applications (Excel, Word), Google Workspace tools (Docs, Sheets), and the ability to create, edit, and manage PDF files.
  • Must be willing to work in a remote setup on a fixed night shift (US time zone) schedule, especially weekends
  • Strong discipline, integrity, and professionalism in handling tasks and responsibilities.
  • Independent and self-driven, able to work effectively with minimal supervision.
  • Highly adaptable and trainable, with the focus to complete a 1.5-week training program and quickly learn new systems and processes.
  • Equipped with a quiet work-from-home setup and a stable high-speed (fiber) internet connection for uninterrupted operations.
  • A plus if holding a BS degree in Management, Logistics, or any other related field.
  • Amenable to work graveyard shift Manila time to cover US Business hours.
Benefits Great Place to Work-Certified Company
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

  • Customer Service Representative

    4 days ago

    Quezon City, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱360,000 per year

    TSI (Transworld Systems Inc.)HIRING CSR CALL AGENTSStart date: October 13 or 20, 2025Location: 5F Cyberpod 2, Eton Centris Quezon Ave., Quezon City (Onsite)US Utility AccountProcess: Verint assessment, TA interview and Final interview. (VIRTUAL PROCESS ONLY)Perks:30,000 salary package.20% night differential.Free HMO for 2 dependents upon...

  • Customer Service Representative

    4 days ago

    Makati City, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱104,000 - ₱130,878 per year

    About the role We are seeking a highly motivated and customer-focused Customer Service Representative to join our growing team at StaffSmart Outsourcing in Makati. As a Customer Service Representative, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and contributing to the overall success of our...

  • Customer Service Representative

    4 days ago

    Makati City, National Capital Region, Philippines SUNRISE SEARCH & SUPPORT INC Full time ₱900,000 - ₱1,200,000 per year

    About the role Looking for an exciting opportunity to build your career in customer service? SUNRISE SEARCH & SUPPORT INC' is currently seeking a full-time Customer Service Representative to join their team in Makati City Metro Manila. As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers...

  • Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines J Plazo Staffing Corp. Full time ₱150,000 - ₱250,000 per year

    J Plazo Staffing Corp. is hiring a Full time Customer Service Representative role in Makati, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    4 days ago

    Makati City, National Capital Region, Philippines GDV BUSINESS SERVICES CO. Full time ₱144,000 - ₱360,000 per year

    Hiring: Customer Service RepresentativeLocation: Ayala Ave. Makati CityVirtual Process Only - No Onsite RequirementJob Description:We are hiring Customer Service Representatives for our onsite team in Ayala Ave. Makati City. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start a stable job in a professional...

  • Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines Epicurean Partners Exchange Inc. Full time ₱180,000 - ₱360,000 per year

    About the roleEpicurean Partners Exchange Inc. is seeking an experienced Customer Service Representative to join our team in Makati City, Metro Manila.FIXED TIME 9am-1pm and 4pm-8pmALL FRIDAYS AND PAY DAY WEEKENDS starting November 7, 2025ATTENDANCE IS A MUST: December 16-24 until January 9, 2026What you'll be doingProcess orders, provide product information...

  • Customer Service Representative

    4 days ago

    Makati City, National Capital Region, Philippines Eclaro Full time ₱336,000 per year

    Job descriptionECLARO: A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing,...

  • Customer Service Representative

    4 days ago

    Makati City, National Capital Region, Philippines Pinnacle Intelligence Full time ₱17,500 - ₱28,000 per year

    Customer Service Representative (Pure Voice – International Account)Location: Remote / Onsite depends on acct availabilitySalary: ₱17,500 - ₱28, 000 monthSchedule: Shifting | Full-timeWe are hiringJoin our team as a Customer Service Representative for a pure voice international account. Whether you're experienced or just starting out, we encourage you...

  • Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines GDV BUSINESS SERVICES CO. Full time ₱300,000 per year

    Hiring: Customer Service RepresentativeLocation: ANE Makati CityAccount: Financial - Local accountStart Date: September 29, 2025Virtual Process Only - No Final InterviewJob Description:We are hiring Customer Service Representatives for our onsite team in ANE Makati. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start...

  • Customer Service Representative

    4 weeks ago

    Makati City, National Capital Region, Philippines Siemens Mobility Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all...