CSR - Customer Service Representative
2 days ago
Job Description:
As a Customer Service Representative for our travel agency, you will be responsible for ensuring excellent customer service by promptly addressing client concerns and inquiries across various departments. Your primary tasks will include monitoring client messages, endorsing them to the appropriate department, following up on client cases, handling calls and texts, monitoring the agency's email, preparing daily summary reports, and managing refund-related tasks.
Job Type: Full-time
Benefits:
- Additional leave
- Health insurance
- Paid training
- Staff meals provided
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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