Customer Service Representative

8 hours ago

Makati City, National Capital Region, Philippines Best Reliable Resources Full time ₱150,000 - ₱250,000 per year

About the role

Our client, Best Reliable Resources, is seeking a motivated Customer Service Representative to join their busy call centre in Makati City, Metro Manila. This is a full-time position that will involve handling inbound customer queries and providing exceptional service to every caller.

What you'll be doing

  1. Respond to inbound customer calls in a friendly, professional and empathetic manner
  2. Effectively handle customer queries, complaints and requests
  3. Provide accurate information and advice to customers
  4. Escalate complex issues to the appropriate team or manager
  5. Maintain detailed records of all customer interactions
  6. Contribute to continual process improvement initiatives

What we're looking for

  1. At least 1-2 years of experience working in a customer service or call centre environment
  2. Strong communication and interpersonal skills, with the ability to build rapport with customers
  3. Excellent problem-solving and decision-making abilities
  4. Proficient in both written and spoken English
  5. Computer literate with experience using customer relationship management (CRM) software
  6. Passionate about delivering exceptional customer service

What we offer

Best Reliable Resources is committed to providing a supportive and rewarding work environment for all our employees. As a Customer Service Representative, you'll enjoy a competitive salary, opportunities for career progression, and a range of benefits including health insurance, paid time off, and ongoing training and development.

About us

Best Reliable Resources is a leading provider of customer support solutions, helping businesses of all sizes deliver exceptional service to their customers. With over 10 years of industry experience, we pride ourselves on our commitment to quality, innovation and a positive workplace culture.

If you're excited by the prospect of joining our team, we'd love to hear from you. Apply now to take the first step towards a rewarding career with Best Reliable Resources.

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