Customer Service Representative

2 days ago

Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱900,000 - ₱1,200,000 per year

Company Description

ActionLabs IT Services Phils. Corp. offers a wide range of services including Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, and Enterprise Solutions. We are the leading Authorized Service Partner (ASP) for well-known global brands. Our commitment is to provide top-tier support and innovative solutions to meet our clients' needs.

Role Description

This is a full-time onsite role for a Customer Service Representative located in BGC. The Customer Service Representative will be responsible for providing exceptional customer support, resolving customer inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer queries via phone, email, or chat, troubleshooting issues, and maintaining accurate records of interactions.

Qualifications

  • Customer Service Representatives and Customer Support skills.
  • Experience in maintaining Customer Satisfaction and providing excellent Customer Service
  • Ability to enhance and manage Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Proficiency in using customer service software and CRM systems
  • Bachelor's degree preferred
  • Previous experience in a call center or customer service environment is an advantage
  • Previous
    Experience with Health care account or Insurance is preferred

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