Customer Service Representatives

14 hours ago

Makati City, National Capital Region, Philippines Metacom Careers Full time ₱150,000 - ₱250,000 per year

Company Description

Metacom Solutions is an IT and services provider based in the Philippines, known for its employee-centered workplace. The company offers competitive compensation, medical and life insurance, and professional development training. Employees benefit from work-life balance programs, performance incentives, and paid vacation/sick leave. Comfortable office facilities, including sleeping quarters, and company-sponsored team events further enhance job satisfaction. For more details, visit our website or apply online.

Role Description

This is a temporary, on-site position for a Customer Service Representative based in Makati. The role involves handling customer inquiries, resolving issues, providing accurate and timely information, and ensuring excellent customer experiences. Representatives will use problem-solving skills and communication tools to maintain satisfaction and adhere to company policies and guidelines.

Qualifications

  • Strong communication and active listening skills to handle customer inquiries effectively.
  • Ability to resolve issues and provide solutions in a professional, timely manner.
  • Time management and organizational skills for efficient task performance.
  • Team collaboration and adaptability in dynamic work environments.
  • Proficiency in using computer tools, CRM systems, or relevant software is advantageous.
  • Prior experience in customer service roles or BPO settings is a plus.
  • A high school diploma or equivalent educational qualification is required.

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