Customer Service Representative
2 weeks ago
We are actively looking for a Customer Service Representative who can provide excellent support and assistance to our clients. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a dynamic and fast-paced environment.
Key Responsibilities- Respond to client inquiries via phone, chat, and email in a timely and professional manner.
- Provide accurate information about our services and platforms.
- Assist clients with account concerns, troubleshooting, and navigation.
- Coordinate with other departments to resolve issues efficiently.
- Maintain proper documentation and client interaction records.
- Uphold the company's commitment to service excellence and client satisfaction.
Qualifications:
- At least 2-3 years of experience in a customer service or client-facing role (preferably in fintech, trading, or BPO).
- Excellent communication skills in English (both verbal and written)..
- Willing to work on a shifting schedule.
- Willing to report onsite in Makati (currently Work from Home setup).
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