Technical Support Staff

1 week ago

Malate, National Capital Region, Philippines Primover Consultancy Services, Inc. Full time ₱240,000 - ₱300,000 per year

Job Qualifications:

  • Bachelor's Degree in IT related qualification/course and/or recognized relevant IT credentials.
  • Minimum of one (2) year prior experience providing desktop support is desirable.
  • Working knowledge of computer systems, hardware, and software including databases, office applications, and operating systems.
  • An openness to learning new technologies.
  • Can start ASAP.
  • Amenable to work in Malate, Manila

Job Responsibilities:

  • The End User Field Support act as a reference point for all IT related issues/queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.
  • He/She provides service and customer support during onsite or field visits to resolve and attend to issues and/or requests.
  • The End User Field Support is expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels.
  • Required to listen to their technical needs, understand their problems, and implement solutions to them in the shortest possible time.
  • Provide 2nd level technical support for incidents and service requests.
  • Responsible for the deployment, installation, replacement and configuration of desktop, laptops and printers.
  • Provide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix and troubleshooting of computer systems, hardware, and software on a timely manner.
  • Provides timely update on all ongoing support issues.
  • Assists in providing basic training to end-user in the proper operation of desktop, laptop, printers and LAN connection
  • Evaluates and recommends product upgrade or replacement if necessary.
  • Work with IT service desk, application support teams, and other technical teams for on-time resolution of incidents and completion of service requests.
  • Investigate security incidents and assist with protecting hardware, software and information resources from unauthorized access, tampering and physical damage, including other security tools, anti-virus products and patch management.
  • Assist with the ongoing set up, operation, maintenance, backup and recovery of servers, storage systems, enterprise applications, databases, network and communication systems.
  • Upgrading the entire system to enable compatible software on all computers.
  • Manage and coordinate escalated issues with technology vendors as necessary.

Job Type: Fixed term

Contract length: 12 months

Pay: Php25,000.00 per month

Work Location: In person

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